Restaurant Host/hostess
Year Lachit Nagar, Guwahati, Assam, India
Job Description
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Job Summary: We are looking for a friendly and organized Host/Hostess to join our restaurant team. The Host/Hostess will be the first point of contact for our guests, ensuring they have a warm welcome and a positive dining experience from start to finish. The ideal candidate will possess excellent customer service skills, the ability to multitask, and a welcoming demeanor. Key Responsibilities:
- Guest Reception: Greet guests as they enter the restaurant and thank them as they leave.
- Seating Management: Manage reservations and walk-in guests, efficiently seating them according to availability and preferences.
- Waitlist Handling: Maintain and manage a waitlist, providing accurate wait time estimates and ensuring guests are comfortable.
- Phone Management: Answer incoming calls, manage reservations, and respond to inquiries about the restaurant and menu.
- Table Preparation: Ensure that tables are set up properly and maintain a clean and organized dining area.
- Customer Service: Provide guests with menus, introduce specials, and assist with any immediate needs or requests.
- Coordination: Work closely with servers and kitchen staff to ensure a smooth flow of service.
- Problem Resolution: Address and resolve guest complaints and concerns promptly and professionally.
- Special Accommodations: Assist guests with special needs or accommodations, ensuring a comfortable dining experience for all.
- Experience: Previous experience in a customer service role preferred, especially in a restaurant setting.
- Excellent communication and interpersonal skills.
- Strong organizational abilities and attention to detail.
- Ability to multitask and work effectively under pressure.
- Basic computer skills for managing reservations and waitlists.
- Attributes: Friendly, welcoming, and professional demeanor.
- Food provided
- Leave encashment
- Rotational shift
- Performance bonus
- total work: 1 year (Preferred)
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Job Detail
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Job IdJD3304755
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationLachit Nagar, Guwahati, Assam, India
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EducationNot mentioned
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ExperienceYear