Job Description

JOB DESCRIPTION Lead and organize collections for the organisation to deliver sustainable profit by maximizing collections and recovery through different channels Provide support and guidance in collections related matters to the team/ collection\'s agencies/ partners Develop robust processes & models to drive high collections across multiple defined buckets for minimizing losses and maximising recovery from delinquent customers. Formulate strategy for the Collections function across all Business Verticals Participate in business reviews conducted for Collection on a periodic basis and recommend for course correction wherever required Develop detailed plans for collections function including overall cost, manpower requirements, geographic spread, etc. Develop plans for managing collections within defined bounce buckets and ensure there are contingency plans for emergent situations Ensure collections field team is being supported with required guidance and check whether collections agencies are there in the area. And accordingly plan the capacity Formulate strategy, along with the supervisor, for reduction in collections related expenses and loan losses as well as increasing penal interest collections Define targets for penal interest collection & recoveries, develop action plans to achieve the set targets Ensure geographic expansion of Collections team in line with business expansion to ensure front end reach and thereby maximum collection in the earlier buckets itself. Periodically review performance of collections agencies enlisted, provide performance feedback to ensure desired service levels and on target performance Collection\'s review Monitor collections for various defined buckets, (bucket x, 1, 2, 3) identify issues/ challenges faced by collections officers/ agencies in driving collections and provide resolution for them Deploy different set of new approaches for different markets based on risk and delinquencies and create capacity for future bounces in alignment with the approved budgets Present Collection performance across metrics including loss provisions for review Experience : A minimum of 4 years of proven experience in collection management or a related field. Experience in financial services. Strategic Thinking: A strategic mindset with the ability to develop and implement collection strategies that align with organizational goals and maximize recovery rates. Compliance and Ethics: Sound knowledge of legal and regulatory requirements related to debt collection, ensuring adherence to applicable laws and ethical standards. Qualifications : Any Graduate Location: Mumbai / Pune (preferably Mumbai)

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