Job Description

Location - Hyderabad #LI Hybrid About the Role: We are looking for REFS representative at the cluster/country level, acts As the touchpoint for customers cross-site and within the cluster/country and across all REFS domains, to gather and maintain a deep understanding of cluster/country business needs and challenging these needs to shape cluster/country level customer requirements ensuring all service activities deliver greatest value and quality. Key Responsibilities: . Establishes a regular operating rhythm and meeting structure with Country/Site REFS Heads to obtain an understanding of country/site-level, identify patterns and dependencies across countries/site,and provide leadership to Country/Site REFS Heads on the implementation of cluster/country account strategy . Anticipates cluster/country customer needs and/or implications arising from business change taking place at the global or regional level and takes a strategic view when discussing potential solutions with the customer ensuring close collaboration with regions -Translates the regional/divisional strategy into a cluster/country level strategic account plans . Acts as an escalation point for country management service delivery issues, and assists through coordination of the implementation of solutions and the resolution of country issues. Drives customer satisfaction within the cluster/country owns and manages the measurement of customer satisfaction within the cluster/country and identifies and relays potential corrective initiatives. . Own and drive REFS performance including supplier management, project delivery, transction management and finance management in the cluster. Stakeholder management in the respective cluster. Supporting Regional and lead Cluster strategic initiatives/projects to ensure seamless roll outs / implementation, with transparent change management and customer engagement. Provide leadership to sites within the cluster/country and sets clear objectives for the country/cluster in line with regional objectives . Builds and develops talent within the cluster/country by creating succession plans for the key positions, driving a continuous improvement mindset in the organization and developing and executing training in the various areas of process excellence. Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt. Distribution of marketing samples (where applicable). Diversity & Inclusion / EEO Minimum Requirements Essential Requirements: . 12+ yrs of experience in managing real estate, facilities services in large organization. . Good experience in managing facility administration, implementation of policies, knowledge process management, vendor negotiation and management. . Comprehensive knowledge and understanding of various sectors such as facility operations, hard and soft services, technical services, asset and property management. . Good experience in corporate real estate strategy and transaction, experience managing real estate portfolio with a focus on lease management, digital transformation and site strategies. Desirable Requirements: . Full Time - Graduation or Post Graduation in any stream Why Novartis: Our purpose is to reimagine medicine to improve and extend people\'s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: You\'ll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook. Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: . No video provider was found to handle the given URL. See for more information.

foundit