Quality Analyst Internationl Bpo
Job Description
Role & Responsibility:
Monitor agents to identify errors, deviations & initiate corrective measures.
\xef\x82\xb7 Provide actionable data to various internal support groups as needed.
\xef\x82\xb7 Generate account specific QA reports based upon predefined contractual criteria and provide inputs to
operations.
\xef\x82\xb7 Create & maintain timely & accurate QA database.
\xef\x82\xb7 Conduct feedback sessions with Agents.
\xef\x82\xb7 Participate in design of call monitoring formats and quality standards.
\xef\x82\xb7 Compile and track performance at team and individual level.
\xef\x82\xb7 Participate in customer and client listening programs to identify customer needs and expectations.
\xef\x82\xb7 Coordinate and facilitate call calibration sessions for call center staff.
\xef\x82\xb7 Provide feedback to call center team leaders and managers.
\xef\x82\xb7 Prepare and analyze internal and external quality reports for management staff review
Requirements
Under Graduate/Graduate with 1-2 years of experience in relevant role(Call auditing for Internationl bpo)
Preferred: Prior experience in a International BPO industry
Shift - Night Rotational
Salary - As per Market Standard
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Job Detail
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Job IdJD3024420
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationHyderabad, Telangana, India
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EducationNot mentioned
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ExperienceYear