Leverage Business Solutions

. Experience \xe2\x80\x93 Above 2 years of experience. Should have worked in similar roles.Qualification \xe2\x80\x93 DegreeSkills:\xe2\x80\xa2 Assertive, go getter, with the ability to build and maintain relationships.\xe2\x80\xa2 Should be confident and self motivated.\xe2\x80\xa2 Should be a local person.\xe2\x80\xa2 Must know…

\xef\x82\xb7 Handles any escalations that an associate is unable to handle, solves process related queries and handles grievances. \xef\x82\xb7 Listens to calls and coaches the team to enhance performance. \xef\x82\xb7 Monitors the calls/chat taken by the associates and provides them…

Roles & Responsibility: Deliver process training to the new hires \xef\x82\xa7 Conduct training sessions and refresher trainings on the floor \xef\x82\xa7 Conducting Mock calls / reports and role plays during the classroom training \xef\x82\xa7 Attrition Management \xe2\x80\x93 End to End…

Role & Responsibility: Monitor agents to identify errors, deviations & initiate corrective measures. \xef\x82\xb7 Provide actionable data to various internal support groups as needed. \xef\x82\xb7 Generate account specific QA reports based upon predefined contractual criteria and provide inputs to operations.…