Job Description

Position Application Support For Dealer Support Center (For Sales and Retail Applications) Organisational belonging (unit) Report to DDA - Dealer Manager & Dealer Support Center Delivery Manager Location No of Subordinates Bangalore NA 0 Application Support For Dealer Support Center (For Sales and Retail Applications) The Front Desk personnel are expected to work in the Sales and Retail Support area. He / She would work on providing technical support for Sales and Retail applications as level 1(1.5) support from Volvo Group Digital & IT - DDA - Dealer Management & Dealer Support Center team 2 Application Support For Dealer Support Center (For Sales and Retail Applications) Provide IS/IT support to retail applications Be available and communicate with end users via telephone and email (Inbound and Outbound) Respond to and handle calls by phone or email in a professional and efficient manner Attend to functional and technical questions and issues that arise within the applications supported Register and Diagnose every call/mail in case management tool by following predefined policies and procedures Follow up and seek solutions for application issues - follow ups with End users, Business and with different support teams Be responsible for effectively and efficiently managing the relationship with end users Follow defined escalation path for unresolved issues Take necessary actions to expedite the resolution process Provide or communicate the appropriate solution to the customer in a timely manner Adhere to predefines SLAs 4 Application Support For Dealer Support Center (For Sales and Retail Applications) Bachelor\'s degree in computer science or related field Excellent spoken and written skill in English 4-7 years of Technical Support/Application support experience Working knowledge on executing/writing basic SQL queries Basic programming skills in any technology Open to work in shifts - 24x7 Excellent communication, phone etiquettes and interpersonal skills Self-initiative, pro-active, hardworking, good attitude and be a team player

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