Job Description

JOB DESCRIPTION The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Business Intelligence Analyst Do you enjoy working with data and turning it into actionable insights Are you passionate about understanding customer behaviour and driving business growth If so, then this Business Intelligence Analyst (BI) role might be perfect for you! Process Manager Role and responsibilities: Data Acquisition and Integration: Extract and transform high-volume data from various sources, including Adobe Analytics, internal databases, and credit card transactions. Ensure data accuracy and consistency through thorough cleaning and validation processes. Data Analysis and Modeling: Conduct in-depth analysis of marketing performance, customer conversions, and account activity using industry best practices. Develop and maintain comprehensive data models within reporting tools to support insightful visualizations and dashboards. Technical Expertise: Utilize SQL and HDFS (Hadoop Distributed File System) to perform complex data manipulation and analysis. Proficient in performing joins across tables and comprehending existing SQL code.(must have) Experience with DataIQ and Python for coding data manipulation recipes (a plus). Strong understanding of how data warehousing projects work Communication and Collaboration: Clearly communicate complex data findings and insights to stakeholders across various departments. Collaborate effectively with internal teams (marketing, finance, etc.) to translate data into actionable business strategies. Problem-Solving and Initiative: Be independent and resourceful in identifying and tackling data-driven challenges. Proactively seek opportunities to improve existing reporting processes and extract valuable insights from data. Technical and Functional Skills: Bachelor\'s degree in Business Analytics, Finance, Marketing, or a related field (preferred) with 4+ years of work experience Minimum 4-8 years of experience in a BI or data analyst role. Strong analytical and problem-solving skills with a passion for data-driven decision-making. Proven ability to work independently while also collaborating effectively in a team environment. Excellent communication skills, both written and verbal, with the ability to present complex findings concisely. Proficiency in SQL and experience with HDFS (highly desirable). Experience with DataIQ and Python for data manipulation (a plus). ABOUT THE TEAM eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world\'s leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, eClerx is one of India\'s leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 9,500-plus people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand. eClerx Digital is the trusted partner of choice to the world\'s largest global brands for creative production, eCommerce/web operations, and analytics & insight services. We improve profitability for their digital businesses. Using the Follow the Sun delivery model, our team of 3,000+ full-time digital delivery employees - at our five productions hubs in Mumbai, Pune, Chandigarh, Verona, and Phuket - applies deep digital expertise to support the most demanding global clients effectively. eClerx Digital\'s innovative delivery model drives the \'metrics that matter\' for our clients: improved acquisition, conversion and retention, and overall lifetime value of your customer 24/7/365.

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