Job Description

Overview

About Bruker:

As one of the world\'s leading analytical instrumentation companies, Bruker provides advanced solutions in various fields of research and development. With a focus on improving product safety, accelerating time-to-market, and enhancing the quality of life, Bruker has been driving innovation in analytical instrumentation for over 60 years. With a global presence spanning over 90 locations and a dedicated team of 7,500 employees, we are committed to delivering excellence in our industry.

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Bruker-AXS, India office, is seeking a dynamic and motivated Order Administrator to join our performance-driven team in Mumbai, India. In this role, you will play a crucial part in growing our business within the assigned territory. The Order Administrator will collaborate closely with our regional sales, service, application, customer success teams, and channel partners to ensure efficient order fulfillment, tender bidding support, and streamlined local purchase, import, and export processes.

Responsibilities

- Aftermarket sales support (Spares and service agreement order processing): Assist the India office in all activities related to Bruker AXS business areas. This includes back-office tasks required for efficient service operations, enhancing customer satisfaction, and driving service business growth.

- Manage spare parts movement to and from the local warehouse, ensuring compliance with Bruker guidelines. Maintain detailed records of spare parts movement.

- Work closely with Service Managers and field Engineers to prepare quotations for aftermarket services such as spare parts, service contracts, and consumables.

- Utilize Customer Relationship Management tools (Salesforce Service Cloud-SFSC) to maintain an accurate customer database containing details, warranty information, and service agreements.

- Collaborate with the India and factory order management teams in Germany and Malaysia for sales order creation for spares and upgrade orders, and processing in SAP.

- Proactively submit service agreement quotes to customers and collaborate with the finance team to ensure timely customer payments.

- Inventory management: Maintain comprehensive inventory records, manage spare parts movement, and perform export control tests and screenings in accordance with company regulations. Coordinate closely with the finance team in India.

- Order spare parts and consumables from headquarters in Germany and monitor timely delivery according to customer requirements and import/export regulations. This includes parts under warranty, under contract, and billable parts.

- Generate and send invoices to customers in a timely manner, working closely with the finance team in India.

- Provide installation support by procuring local items based on specifications provided by the Sales department. Liaise with vendors and assist in procuring local supply items.

- Assist the India Sales Team with post-sales system order processing, including customer contract review, purchaser order approval via SFDC, letter of credit (LoC) review, delivery arrangement, and billing through SAP etc.

- Familiarity with E-Tender/GEM procedures and the ability to upload quotes and communicate E-Tender requirements.

- Good knowledge of Incoterms and banking procedures, including checking LC (Letter of Credit) and BG (Bank Guarantee).

- Communicate with customers and factories via phone and email to address sales order-related matters.

- Handle full import/export procedures for India.

- Collaborate closely with supporting teams (Finance, HR, Logistics & Operations) and participate in creating SOPs (Standard Operating Procedures) for SAP operations.

- Manage local purchase order (PO) generation and follow up on delivery.

Qualifications

Qualifications and Skills:

• Education: Graduate
• Minimum of 8-10 years of back-office experience, preferably in an Analytical Instrument company.
• Proficient in MS Word, PowerPoint, Excel, and Sales Force.
• Experience working with SAP is preferred.
• Good knowledge and experience with import and export processes and related tax procedures.
• A positive team player, self-motivated, and possess strong
• Excellent written and verbal English communication skills.
• Strong organizational skills and attention to detail
• Resourcefulness in solving problems.

The position reports to the Director (Service and Business Operations) for India/Middle East Hub, who will set expectations, provide direction as needed, and support the framework.

Bruker