Job Description

Digital & Device Technical Support - Hyderabad, India Role: Digital & Device Technical Support and Customer Support Qualification : 12th pass Eligibility: Fresher or experienced Age Limit: No Age Limit, Candidate with age gaps, academic gaps, married women and house wife can also apply Transport: 2 way Cab Package: Fresher 2.7 LPA and Experience negotiable Working : 5 days working Rotational Shift Allowance: Night Shift: INR 150 Per shift Meal Coupons up to INR 1200 per month Up to 5 Lakh Medical insurance and other befits Direct Walk-ins : Monday to Saturday Timing: 10am to 12pm Walk-in Venue: Campus Marg, Flat No 201, 301, Siri Towers, Beside Prime Hospital, Ameerpet, Hyderbad Landmark: Beside aster prime hospital old gate, opposite Udipi hotel Interview Rounds: HR Versant Manager For more details call our HR team Niharika : 6301846809 lipika : 8114915564 Prameela-6303552203 Baljeet kaur :9381552819 Shirisha: 9515949581 Ahmed : 9032502974 Digital & Device cloud based voice services Support Associate Hyderabad An Worlds Largest Ecommerce Multinational Company Digital & Device cloud based voice services Support Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Worlds Largest Ecommerce Multinational Company customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment. Are you curious about new platforms and technologies and have a desire to deliver world-class customer service Are you excited by the idea of owning a problem and innovating on behalf of customers Can you deal with ambiguity and keep up with the pace of a company whose cycles are measured in weeks, not years Worlds Largest Ecommerce Multinational Company introduced the first Kindle in 2007 at that time, it offered 90,000 eBooks and sold out 5.5 hours after the announcement. Since then, we have expanded to become the best-selling e-reader family in the world. We have gone beyond Kindle with our powerhouse Fire tablets, built for work and play with our Fire operating system. For streaming media lovers, we have created Worlds Largest Ecommerce Multinational Company Fire TV, Fire TV Stick, and Fire TV Edition with voice search. Fire TV devices come with access to 500,000 movies, TV shows, and tens of thousands of channels, and apps. In 2014, we introduced Worlds Largest Ecommerce Multinational Company Echo and cloud based voice services , the voice service that powers Echo and other devices so customers can play music, control their smart homes, and get information, news, weather, and more using just their voice. cloud based voice services is now integrated with over 20,000 third party devices from 3,500 brands. cloud based voice services has 50,000 skills and developers in 180 countries. Want to know more, join our team! Knowledge & Skills Required Customer Focus: Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment Ability to empathize with and prioritize customer needs Demonstrates interpersonal skills with a diverse customer base Demonstrates conflict resolution, negotiation, and de-escalation skills Demonstrates ownership to resolve challenging customer issues, escalating when necessary Ability to determine customer needs and provide appropriate solutions Maintain regular and reliable attendance, including the daily schedule as assigned Flexible with the working schedule; may be expected to work weekends, holidays and events Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season Technical Aptitude: Familiarity with variety of Device Platforms (Desktops, Laptops, Tablets, Mobiles, Gaming consoles, Streaming devices) and Digital Services (Videos, Music, Apps, Video Games, streaming content, Cloud Storage) and associated technical terminologies In-depth knowledge of Wi-Fi technologies (Devices / Connectivity / Types) Working knowledge of all kinds of mobile and computer OS ( Mac / iOS / Windows ) Ability to translate complex technical information / instructions into a simple language that would ensure seamless trouble shooting Basic awareness about Worlds Largest Ecommerce Multinational Company \'s Devices and Digital Services (Subscriptions) Awareness of latest trends and developments in the technology industry Technically inclined with a drive to challenge existing processes and innovate Communication Skills: Excellent communication skills (written and verbal) Ability to communicate correctly and clearly with all customers Excellent documentation skills Good comprehension skills ability to clearly understand and state the issues customers present Ability to concentrate follow customers issues without distraction to resolution Good composition skills ability to compose a grammatically correct, concise, and accurate written response Work successfully in a team environment as well as independently Problem Solving Skills: Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned Ability to approach problems logically and rationally Action oriented and self-disciplined Organized and detail-oriented Ability to quickly and effectively prioritize work time in various departments to meet business need Ability to maintain composure in highly escalated situations Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service About Worlds Largest Ecommerce Multinational Company .com \'Many of the problems we face have no textbook solution, and so we-happily-invent new ones.\' the Founder Worlds Largest Ecommerce Multinational Company .com a place where builders can build. We hire the world\'s brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers. A Fortune 100 company based in Seattle, Washington, Worlds Largest Ecommerce Multinational Company is the global leader in e-commerce. Worlds Largest Ecommerce Multinational Company offers everything from books and electronics to apparel and diamond jewelry. We operate sites in Australia, Brazil, Canada, China, France, Germany, India, Italy, Japan, Mexico, Netherlands, Spain, United Kingdom and United States, and maintain dozens of fulfillment centers around the world which encompass more than 26 million square feet. Technological innovation drives the growth of Worlds Largest Ecommerce Multinational Company , offering our customers more selection, convenient shopping, and low prices. Worlds Largest Ecommerce Multinational Company Web Services provides developers and small to large businesses access to the horizontally scalable state of the art cloud infrastructure like S3, EC2, AMI, CloudFront and SimpleDB, that powers Worlds Largest Ecommerce Multinational Company .com. Developers can build any type of business on Worlds Largest Ecommerce Multinational Company Web Services and scale their application with growing business needs. We want you to help share and shape our mission to be Earth\'s most customer-centric company. Worlds Largest Ecommerce Multinational Company \'s evolution from Web site to e-commerce partner to development platform is driven by the spirit of invention that is part of our DNA. We do this every day by inventing elegant and simple solutions to complex technical and business problems. We\'re making history and the good news is that we\'ve only just begun. About Worlds Largest Ecommerce Multinational Company India Worlds Largest Ecommerce Multinational Company teams in India work on complex business challenges to innovate and create efficient solutions that enable various Worlds Largest Ecommerce Multinational Company businesses, including Worlds Largest Ecommerce Multinational Company websites across the world as well as support Payments, Transportation, and Digital products and services like the Kindle family of tablets, e-readers and the store. We are proud to have some of the finest talent and strong leaders with proven experience working to make Worlds Largest Ecommerce Multinational Company the Earth\'s most customer-centric company. We made our foray into the Indian market with the launch of Junglee.com, enabling retailers in India to advertise their products to millions of Indian shoppers and drive targeted traffic to their stores. In June 2013, we launched www.Worlds Largest Ecommerce Multinational Company .in for shoppers in India. With www.Worlds Largest Ecommerce Multinational Company .in, we endeavor to give customers more of what they want low prices, vast selection, fast and reliable delivery, and a trusted and convenient online shopping experience. In 2 years since launching our India operations, we have expanded our offering to over 22 million products across 100s of stores! Our philosophy of working backwards from the customers is what drives our growth and success. We will continue to strive to become a trusted and meaningful sales and logistics channel for retailers of all s across India and a fast, reliable and convenient online shopping destination for consumers. For us, it is always \'Day 1\' and we are committed to aggressively invest over the long-term and relentlessly focus on raising the bar for customer experience in India. Worlds Largest Ecommerce Multinational Company India offers opportunities where you can dive right in, work with smart people on challenging problems and make an impact that contributes to the lives of millions. Join us so you can - Work Hard, Have Fun and Make History. About the Digital & Device cloud based voice services Support (D2AS) Team The Digital and Device cloud based voice services Support (D2AS) vision is to create innovative support experiences for customers using Worlds Largest Ecommerce Multinational Company \'s next-generation Digital and Device products through intelligent self-service solutions and a world-class Tech Support organization. In line with our vision and customer expectations, D2AS WW English (WWE) associates are experts in D2 products and we foster a culture of innovation and agility to raise the bar for technical support in an evolving environment of interconnected devices and services. BASIC QUALIFICATIONS Qualifications required Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply For more details call our HR team

Monster