Job Description

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. We are supply chain experts. We live and breathe logistics every day. Above all, we believe that this is a people business. That's why we are building a global culture of teamwork and respect. We encourage initiative, and we engage and empower our diverse workforce to grow their careers within CEVA.
CEVA Logistics offers a broad range of end-to-end, customized solutions in both Contract Logistics and Freight Management thanks to our approximately 98,000 employees at more than 1,000 facilities in 160 countries worldwide. With the recent acquisition of the former Ingram Micro Commerce & Lifecycle Services business, we are building one of the world's leading end-to-end eCommerce service offerings through the dedication and passion of our people--the heartbeat of our organization. As we continue growing at a fast pace, will you "Dare to Grow" with us?
Do you have the ability and the willingness to serve and deliver to all our customers with a lot of passion. Can you look outside a box and see you are an important part of the complete freight forwarding chain and do you have the social skills to work and communicate with a team? Well, you may be the candidate, we are looking for.
WHAT ARE YOU GOING TO DO?
Drive operational excellence & customer experience for nominated customer(s)
Share best practice, and drive continuous improvement, including engagement & coordination of new initiatives with SD, Engineering and E&D
Provide strategic leadership and act as senior point of contact for nominated customer(s)
Review account strategies in conjunction with the commercial account owner
Maintain customer relationship at senior level and be comfortable in senior customer/CEVA environment
Assist as workstream in new engagement & delivery implementation projects
Ensure highest quality of service is provided to the customer by understanding their business needs, speaking their language in order to exceed expectations
Monitoring of KPIs and ensure smooth operations and efficient processes, engagement with BPE/SSC where service failures are identified (non-compliance)
Maintain on-going knowledge of procedural and/or regulatory changes as well as information published on the company's intranets, and ensure distribution of information vital to the operations of the department/team
Generate defined KPIs provide material for routine reviews, conducting a root cause analysis when results are subpar, and engaging the necessary teams for corrective measures
Involve relevant stakeholders when necessary for any departmental/ operational/ administrative issues or needs
Maintenance of tariffs, including requests or validations and spot quotes for including new rates into the customer rate sheet
Available for business travel both international and domestically, as needed
WHAT ARE WE LOOKING FOR?
Graduate or Postgraduate in any stream
Candidate should have minimum 8 years experience in freight forwarding industry.
Ability to work on own initiative and as part of a team
To be prepared to learn all aspects of team's work with desire and ability to provide cover and assistance on a regular basis.
Excellent verbal, written and interpersonal communication skills. Decision making . Project Management . Numerical skills.
High degree of organizational & administrative skills and ability to work on own initiative with minimum supervision.
Good team player.
Keen sense of responsibility, solid professional standards, excellent track record of dependability.
Being strategic . Good product knowledge . Honesty and integrity.
Must have administrative experience such as data entry, managing data driven report processes or detailed processes that have a lot of components to manage
Ability to work in high paced, challenging environment
Must have the ability to multitask and manage details of different processes efficiently
Proactive, Focused & dedicated with exceptional analytical skills
Quick learner and able to take on new tasks with a short learning curve
Advanced knowledge of office products, Excel, PPT, Word, Visio
Knowledge of MS Project and Infor Nexus a plus
Familiarity with Matrix SCM and CEVA systems
WHAT DO WE HAVE TO OFFER?
With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There's no doubt that you will be compensated for your hard work and commitment so if you'd like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.
ABOUT TOMORROW
We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.
As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.
Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.