Oliveboard Manager Student/customer Success (2 3 Yrs) Bangalore (after Sales/customer Service)
Job Description
About Oliveboard :- Oliveboard is one of India\'s leading exam prep platforms that help students prepare for 100+ Government and Banking examinations. The Oliveboard App currently has 10M+ downloads.Summary :- Oliveboard is hiring for a Student Success Manager with at least 2 years of experience in any EdTech company as a Content Writer (or) Marketing roleKey Responsibilities :- Provide high level mentorship to current banking exam aspirants that are a part of Oliveboard Mentorship Program.- Increase & maintain high Student Satisfaction Scores of students in our Mentorship batch.- Handle complete end to end relationship of our Mentorship batch students.- Connect with assigned batch students on a weekly basis.- Give feedback to Students on their performance growth & relevant steps needed to improve performance.- Handle end-to-end execution of email, other communication to mentorship students.- Handle operations of 1:1, group calls with Super Mentors, improve call attendance.- Coordinate with Super Mentors, Faculty mentors for call scheduling.- Reporting of Key Statistics as per the set dashboards.Skills/Qualifications : - Must have in depth knowledge of government exams, preferably an ex-aspirant of Banking exams, cleared at least prelims level of any Bank Exam.- 2 to 3 years of experience in a b2c EdTech company.- Good working knowledge of Microsoft Excel. (ref:updazz.com)
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Job Detail
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Job IdJD3139700
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBangalore, Karnataka, India
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EducationNot mentioned
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ExperienceYear