Job Description

1. Airport Concessionaire Relationship Management :- Collaborate closely with airport concessionaires to understand their needs, objectives, and challenges.- Build and maintain strong relationships with key stakeholders from airport concessionaires and act as the primary point of contact for them, providing exceptional service and support.2. Business Development :- Identify opportunities to expand business with existing airport concessionaire clients.- Develop and execute strategies to upsell and cross-sell, contributing to revenue growth.- Leverage industry insights to tailor solutions that align with concessionaires\' business goals.3. Customer Grievance Resolution :- Address and resolve customer issues, concerns, and complaints in a timely and effective manner.- Collaborate with internal teams to find solutions that align with concessionaire expectations, customers and platform capabilities.4. Client Engagement and Education :- Proactively engage clients to ensure they are maximizing the value of our platform\'s offerings.- Provide training and guidance on platform features and updates to optimize client experience.5. Performance Analysis and Reporting :- Monitor client performance metrics and analyze data to identify areas for improvement.- Prepare regular performance reports to share insights with clients and internal teams.Qualifications :- Bachelor\'s or Master\'s degree in Business Administration, Marketing, or related field.- 2-3 years of proven experience in client relationship management, business development, or account management, preferably within the travel, hospitality, or technology sectors.- Strong communication, negotiation, and interpersonal skills.- Excellent problem-solving abilities and a solution-oriented mindset.- Analytical skills to interpret data and provide actionable insights.- Proficiency in using CRM software and tools.- Ability to collaborate across teams and departments to achieve common goals.- Passion for the travel and technology industries (ref:updazz.com)

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