About this opportunity

We are now looking for an HR Direct Representative to provide and deliver accurate! Effective and professional support of HR process, procedures, terms of employment! Perform analysis and suggest improvements on processes and tools. Run and participate in HR Delivery projects. Supervise and report the status of the delivery being done.

What you will do

• Provide accurate, effective and professional HR Support in local and global HR processes and tools
• Together with your team, handle and resolve HR cases as a 1st line HR support, take part- and ownership of initiatives to improve our support and enhance competence both within your direct team and our organization
• Be part of a global and local team and will be collaborating closely with multiple teams within our organization Global People Services and with the location People Business Partners in the countries we support
• Proactively collect, study and share HR information with your colleagues
• Drive, provide input and take part of ongoing HR initiatives
• Handle feedback, complaints and escalations of cases received from partners and costumers
• Track, report and analyze incidents from becoming problems
• Provide input to SME\xc2\xb4s for improvement of processes and tools
• Coordinate and hold trainings for internal teams on HR processes and labor law

You will bring

• A Bachelor or Master\xe2\x80\x99s degree in Human Resources, Business Administration and/or related field is required. Swedish labor law course is required
• App. 1-2 years\xe2\x80\x99 experience from having worked within HR, customer service, administration or ideally within HR Delivery.
• Strong interpersonal-, presentation and communication skills. You are also service minded, prestige less and a team-player
• An analytical and problem-solving oriented approach with a can-do attitude
• To be comfortable working in a high speed performance oriented and changeable organization and with multiple systems at once. You are comfortable working towards set performance targets
• To be organized and structured
• Experience working with Microsoft Office, specifically PowerPoint and Excel
• Excellent communication skills (both written and oral) in English
• Must know how to create Knowledgebase Solutions using any Knowledgebase platform
• Must have experience of handling queries via different communication channels
• Open to work in rotational/night shifts

Additional Requirements

• Working in teams on a virtual basis
• KCS (Knowledge-centered service)
• Working in SAP systems (HRMS and SuccessFactors)
• Curious, driven and looking to learn and develop within HR

Why join Ericsson?

At Ericsson, you\xc2\xb4ll have an outstanding opportunity. The chance to use your skills and creativity to push the boundaries of what\xc2\xb4s possible. To build never seen before solutions to some of the world\xe2\x80\x99s toughest problems. You\xc2\xb4ll be challenged, but you won\xe2\x80\x99t be alone. You\xc2\xb4ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that\'s why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that\'s why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. Primary country and city: India (IN) || India : Haryana : Gurgaon
Job details: HR Direct Agent
Primary Recruiter: Babita Singh