Job Description

About JLL -
We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!
The Global HR Process Excellence Head is accountable for the effective planning, delivery, implementation and day to day management of the HR Process excellence and improvement program and team. In close partnership with the JLL User Experience function, ensure that customer facing HR processes are designed and implemented based on human centered and lean principles Collaborates closely with HR function/business owners and HR Operations to ensure all products meet end to end requirements aligned with customer experience principles. Responsible for supporting operational excellence by incorporating continuous improvement and quality methodologies centered on the customer's key performance indicators (KPIs) and driving customer-centered outcomes across JLL HR . This role partners with Service Excellence to ensure continuous improvement loops/feedback are managed within the plan and roadmap. This role manages across multiple geographies and cross functional teams requiring the ability to interact and manage a variety of global and local leadership/stakeholders to navigate global processes for the delivery of delightful employee experiences.
Key Accountabilities

• Deploy the HR Process excellence culture implementing Human Centered, Lean and Quick Win (Kanban) approaches driven by business needs .Implement Human Centered Process Design framework for key customer facing HR products and services in partnership with JLLT UX.Implement Lean Process Design framework to remove inefficiencies and optimize output (volume and/or quality) across backend HR processes using AGILE methodologies.In partnership with key JLL functions (Transformation Management Office, Technology, User Experience) deliver HIT (High Intensity Transformation) program for HR driven by Human Centered & Lean Process Design and Scrum team structure.Deliver Quick Win program for HR leveraging Kanban methodology .Implement and adopt continuous improvement & feedback team and protocols .Create process improvement quarterly roadmap plan aligned to HR priorities .Establish mechanism for generating improvement recommendations to Platform Leads and/or CoE product owners.Establish experience success metrics, monitor progress and publish reports .Develop and maintain HR Process Inventory using standard JLL methodology and tools Skills & Competencies

Technical

• Mastery and experience using and applying process improvement best practices & techniques, such as lean, six sigma and project management skills in a structured project environment..Demonstrated experience modeling business processes using a variety of tools and techniques..Proficient experience in budget, planning and vendor management Interpersonal
• Exceptional communication skills and the ability to communicate and present appropriately at all levels of the organization through written and verbal methods..Excellent influence management skills, including the ability to manage senior management and other key stakeholders..Ability to work across multiple, distributed, silo'd, functional groups to drive results .Strong enterprise-wide vision, seeing the big picture, recognizing critical details and dealing with ambiguity..Proven work experience in managing others and building high performing teams and organizations .History of well-developed integrity, ethical behavior and collaboration .Ability to maintain neutrality and calm demeanor in tense / conflict-ridden situationsQualification/Experience: .Bachelor's degree in Science, Engineering, Accounting, Finance, Business, or other related field,.5 or more years of progressively responsible, relevant process improvement leadership experience, consulting is preferred.System Used: .Process Software & Tools .Workday, Service Now (HR Direct) .Payroll (ADP and related tools).MS Office suite Populations Served: .Employees, Managers, Candidates.HR & HR Leadership .Business and Functions

What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.
We can't wait to see where your ambitions take you at JLL. Apply today!