Job Description

Business: Global Service Delivery Open positions:1 Role Title: Global Ops Technical Training, Head Relationship Development Manager Global Career Band:4 Location (Country / City ): Hyderabad Why join us? (Overview of Dept./Function) The Global Ops Technical Training function is an energetic & a rapidly growing team which is driven by passion & a commitment to make a difference. We believe that the ability to constantly learn and grow is what makes us competitive, for us, learning never ends & we try to view challenges as an opportunity to become better. As part of GOTTT, you’ll experience a culture committed to growth and advancement & you’ll have the chance to make a lasting impact on the company and its employees, all as part of a close knit collaborative group. The Opportunity: (Brief Overview of the Role) The Business Relationship Development Manager is the custodian of the learning experience within Operations. They partner with the business to ensure the learning principles are delivering what is required to support employees in embedding learning and monitor through metrics to track learning progress. The Head WPB RDM Partner focuses on the business and the problems they are trying to solve. Diagnostics and curriculum management includes providing strategic needs analysis, competency mapping and understanding of performance needs and future skills. They ensure that learning objectives are in line with strategic aims of the business and architect the learner profiles to determine needs, behaviors and preferences in coordination with SMEs and HR. The Operations Learning Partner works closely with the business and with the internal strategy and governance team to form content creation sprint teams and strategically plan and provide learning solutions to their assigned business. Own learning solutions from concept through solution delivery to retirement, being responsible for impact and budget. Works with the design and development team to design innovative learning solutions, whilst being cost conscious. Technical Training design and development activities will require strategic planning with the business to cover performance trends, review of training audit findings, business outcomes and metrics review, learning KPIs, process impact to learning embedding, and continuous improvement. What you’ll do: (List out Key Responsibilities) The Operations Learning Partner works closely with the business and with the internal strategy and governance team to form content creation sprint teams and strategically plan and provide learning solutions to their assigned business. Own learning solutions from concept through solution delivery to retirement, being responsible for impact and budget. Works with the design and development team to design innovative learning solutions, whilst being cost conscious. The RDM Partner focuses on the business and the problems they are trying to solve. Diagnostics and curriculum management includes providing strategic needs analysis, competency mapping and understanding of performance needs and future skills. They ensure that learning objectives are in line with strategic aims of the business and architect the learner profiles to determine needs, behaviors and preferences in coordination with SMEs and HR.

• Focues on the business and the problems they are trying to solve. Delivers diagnostics and curriculum management which includes providing strategic needs analysis, competency mapping and understanding of performance
• Ensures delivery of a standard and consistent learning experience within Operations
• Provides the essential link between operations strategy and learning strategy. Translates business strategy to learning strategy and support the delivery across the learning community.

Ensures standardisation of curriculum and digital delivery of learner excellence Partners with the business to ensure the learning principles are delivering what is required to support employees in embedding learning and monitors through metrics to track learning progress. They ensure that learning objectives are in line with strategic aims of the business and architect the learner profiles to determine needs, behaviours and preferences in coordination with SMEs and HR. Own learning solutions from concept through solution delivery to retirement, being responsible for impact and budget. Works with the design and development team to design innovative learning solutions, whilst being cost conscious. Utilises data and WFM insights to recommend decisions and learning solutions. Data will provide the backbone to strategic priority programmes across the organisation. Facilitates the usage of data and reporting for the Technical Training team across the various functions. Customers / Stakeholders

• Encourages a high performance culture across the organisation to ensure best customer and business outcomes.
• Continually improves the learning experience and adjusts to align the changing needs of the organization
• Works closely with the business and with the internal strategy and governance team to form content creation sprint teams and strategically plan and provide learning solutions to their assigned business.
• Works with SMEs for content creation sprint team identification and partners with them for learning consistency
• Supports the ExCo partner and the wider Learning Steering Committee in decision making by providing learning impact and measures to assess value of programmes and activities.
• Provides diagnostics and solutions by working with the business to pre-empt and address performance concerns through learning or training interventions.
• Embeds integration of change and continuous performance improvement within the businesses

Leadership & Teamwork

• Manages and mentors SMEs and resources assigned to sprint team ensuring performance delivery and quality. Works with strategy and governance team for performance improvement and quality achievement.
• Drives the sprint team to consistently deliver work of high quality and value by providing direction, advise and guidance, as well as assisting the team to implement learning interventions.
• Identifies ways to continually improve the learning deployment, curriculum and delivery and look at ways in increasing efficiencies without decreasing quality
• Applies current research and theory to the practice and discipline of adult learning and learning design
• Updates and improves self on matters relating to learning trends, instructionaldesign,learning technologies business
• performance and trends

Keep abreast of developments in the field of Learning and Development with a view to applying best practice in HSBC
Requirements
What you will need to succeed in the role: (Minimum Qualification and Skills Required)

• Knowledge and experience of working in operational teams with an ability to add value to training through the effective use of personal experiences and narrative, in accordance with the Training Approach and Methodology.
• Deep understanding and experience of the specific GSD Business Service.
• Experience of training and consult/coaching management level and above
• Experience in curriculum management and competency mapping
• Experience in MI, Data and Analytics with a preference for involvement with WFM data and capacity planning

What additional skills will be good to have? (List out good to have skills and certifications)

• Computer literacy (word processing, PowerPoint, spreadsheets and database applications).
• Excellent oral, written, and interpersonal communication skills.
• Ability to adapt in a dynamic and fast-paced environment.

You’ll achieve more at HSBC HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.” Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. ***Issued By HSBC Electronic Data Processing (India) Private LTD***