Noc L1
Year Chennai, Tamil Nadu, India
Job Description
NOC Level 1
Responsibilities:
- Respond to Application & Infrastructure alerts from hosted Hyland solutions for our customers.
- Troubleshoot issues to determine root cause and implement corrective & preventive measures to minimize possibility of recurrence.
- Document findings and escalate issue if standard procedures fail to resolve the alert.
- Adhere to standards, policies, and procedures regarding the use of monitoring software in all environments.
- Assist with keeping relevant software up to date with releases and patches.
- Monitor and maintain compliance training platform, reports, and conduct training.
Qualifications:
- 1 to 2 years of work experience in Technical Support / Customer Support type of roles.
- Knowledge of CS fundamentals - AWS, Windows Sys Admin, IIS, Services and Web Services.
- Fundamental knowledge of Databases, Networking & Cloud Computing.
- Strong Analytical, Troubleshooting and Problem-Solving Skills.
- Ability to work effectively under pressure & multi-task when needed.
- Good Interpersonal skills & a Strong team player.
- Excellent Communication Skills (Oral & Written).
- Bachelor\'s degree in computer sciences or equivalent.
- Knowledge of ITIL, AWS or any Cloud certifications preferred.
About Foundever
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Job Detail
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Job IdJD3199578
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationChennai, Tamil Nadu, India
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EducationNot mentioned
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ExperienceYear