Job Description

Hi, This is Akash, a Company Representative from Ighty Support. We have an immediate opening for a Desktop & Network Support Engineer to join a licensed US-based Managed IT services providing company named Ighty Support! Kindly find the JD as mentioned below: Desktop & Network Support Engineer \xe2\x80\x93 Ighty Support Team Experience: 2+ years of genuine experience in Networking with a neutral accent. We are currently seeking a Desktop & Network Support Engineer to join our support team. We are looking for a team player who possesses excellent communication skills and has an outgoing personality. This role involves providing managed IT services remotely to our clients, both internal and external. As a Desktop & Network Support Engineer, your primary responsibility will be to deliver exceptional support to our clients. You will work closely with our engineering team on tasks such as testing, upgrades, and troubleshooting. Additionally, you will collaborate with our sales team in a support capacity, both before and after the sales process. Key skills required for this role include:

• Desktop Support: Proficiency in resolving desktop-related issues, including hardware, software, and network connectivity problems.
• Network Support: Strong knowledge of networking principles and experience in troubleshooting network-related issues.
• Remote IT Services: Ability to provide effective managed IT services remotely, ensuring client systems are functioning optimally. In-depth understanding of IP Networking (CCNA certification preferred).
• Team Collaboration: Proven ability to work effectively within a team, collaborating with engineers and sales professionals to deliver comprehensive support to clients.
• Communication Skills: Excellent verbal and written communication skills, enabling you to interact professionally with both internal and external clients.

If you are enthusiastic about providing top-notch support, possess technical expertise in desktop and network support, and thrive in a collaborative environment, we encourage you to apply. Join our team and play a vital role in delivering exceptional IT services to our valued clients. Following skills - a big plus!

• Experience in a busy phone or tech support environment
• Experience in working on Dynamic Routing Protocols
• Experience with Network monitoring and reporting tools.

If you have all the skills and experience as mentioned and your communication is excellent, then you are the right candidate we are searching for! Number of Openings: 1 Gender: MALE/Female Shift: Night Shift (7:30 pm to 4:30 am) Location: Remote (Ready to work for Night Shifts) Perks & Salary: BEST IN THE INDUSTRY SEND ME YOUR PROFILE IF YOU ARE THE ONE WHOSE PROFILE IS MATCHING AS PER OUR REQUIREMENT TO web@ightysupport.com or seo@ightysupport.com to know more about the interview process. Thanks & Regards, Akashdeep Job Types: Full-time, Regular / Permanent Salary: 925,000.00 - 940,000.00 per month Benefits:

• Work from home

Day range:

• Monday to Friday

Shift:

• Fixed shift
• Night shift
• US shift

Ability to commute/relocate:

• Chandigarh, Chandigarh: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor\'s (Preferred)

Experience:

• total work: 2 years (Preferred)

Language:

• English (Preferred)

License/Certification:

• CCNA (Preferred)