Job Description

Network Support Engineer
Who you are? A dedicated team who is responsible for delivering high quality BAU/Regular operations for the production network. Our fully managed production network includes Backbone, DC-Interconnect, Internet/IX, DC Fabrics, firewall and load balancer.
What you will be responsible for?

• Based on the change request from application/system/Infra teams, perform BAU/Regular operations (configuration add/del/change).
• Supporting project teams and engineers by providing accurate and swift change work.
• Conduct troubleshooting in case the changes we make do not work as customer's expectation.
• Maintain high quality operations with SLA/SLO by having proper change review and execution.
• Take KAIZEN(Improvement) actions in daily operations and workflow. And take leadership initiatives whenever new space to improve is found.

Minimum Qualifications: 1 year of experience at least in five of the following products/technologies:

• Routing (OSPF, BGP, FRR, etc.)
• Switching (access/trunking, port-channel, HSRP, etc.)
• Virtualization (vlan, vrf, vPC, etc.)
• Data Center Interconnect (FabricPath, VXLAN, MPLS)
• IPv6 (OSPSv3, BGP, IP unnumbered)
• Site-to-Site VPN (IPsec, DMVPN)
• Firewalls (ACL, NAT, Zoning, HA, etc)
• Load Balancer (F5, Citrix, A10)
• Public Cloud's network (AWS, GCP, Azure, etc.)

• Network monitoring
• Network Programming/Automation (Shell script, Ansible, Python, GO, etc)
• Troubleshooting experience with app/infra team, vendors, or telecommunication carriers
• Strong analytical, problem solving and documentation skills
• Bachelor's Degree in Computer Science/Computer Engineering
• CCNA certified or equivalent knowledge and experience

Preferred Qualifications:

• Experience with production network change operation as daily basis
• Experience of project delivery as project lead/members
• CCNP certified or equivalent knowledge and experience
• ITIL foundation certified or equivalent knowledge and experience
• Strong interest with new network technologies