Network Security Engineer L2
Year Mumbai, Maharashtra, India
Job Description
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Level 2 Engineer: 5 to 7 years of relevant experience in Network and Security
- Certification - CCNA and CCNP
- Troubleshoot highly complex customer network issues (LAN & WAN) and provide corrective actions to restore the customer services
- Troubleshoot and resolve highly complex WAN issues in coordination with carriers & suppliers
- Hands-on experience on troubleshooting Cisco ASR, ISR routers, 4600 and 6500 switches, MERAKI wireless controllers
- Good Knowledge of Routing & Switching Protocol, Network Monitoring and remote management tools
- Experience in handling CISCO L3 and L2 Devices.
- Knowledge in MPLS and VPN networks.
- Hands-on knowledge and working experience in Security Productions such as ASA ,FTD, Checkpoint Firewall and WSA appliance.
- F5 load balance knowledge and working experience would be added advantage.
- Expertise in CISCO switch ( 4500,6500 and 9500 + Nexus would be added advantage)
- Maintaining and taking the periodical backup of all the IT Components.
- Designing, updating the WAN & LAN diagrams & documenting the Network details
- Creation of MOP/SOP and responsible for change management
- Responsible for technical documentation of customer network and updating internal knowledge database
- Proactive Monitoring of Solarwind
- Perform impact and risk assessments for the planned and project tasks
- Creation of MOP/SOP and responsible for change management
- Performance tuning of Network devices
- Provide technical inputs for monthly customer service review reports and creation of Service Improvement Plans
- Assist is creation of Root Cause analysis (RCA) with Level 2 and Level 1 engineers
- Adherence and compliance to the defined processes and tasks assigned
- Training and Mentoring Level 2 network engineers and other staff as necessary
About Foundever
Foundever\xe2\x84\xa2 is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we\'re the team behind the best experiences for +750 of the world\'s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
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Job Detail
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Job IdJD3045183
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMumbai, Maharashtra, India
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EducationNot mentioned
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ExperienceYear