Job Description

JOB DESCRIPTION Role Proficiency:Independently Troubleshoot analyse & implement solutions to improve network quality Outcomes: Continuously support for Network domain in 24/7 operation Validate Integrate and implement the new site as per the Client requirement Troubleshoot hardware alarms in the network and perform action plans to solve issues Collect data from field engineers and optimize the site to meet the KPI Identify the daily worst cells perform RCA and implement required changes in the network. Train & mentor L1 team on solving network issues Create and update knowledge repository on recurring issues for S1 Provide KT\'s cross functional training for S1 Second level of network Integration validation and testing. Measures of Outcomes: Adherence to ticket closure within SLA (P1/P2/P3) Adherence to site integration with zero alarms (No. of sites integrated vs alarms triggered) Adherence to radio KPI\'s (accessibility 99% retainability 1% Mobility 99%) Outputs Expected:Planning: Performing KPI Analysis Parameter Audit Capacity analysis and implement changes required Layer3 analysis of Drive test logs frequent customer interaction Integration: Troubleshooting and integrating new Network Elements (e NodeB new sector addition and RRU swap) Fault Management Services: Trouble shooting P1 tickets Interact with other stake holders (AM / CM / NI / Field Engineers) and provide solutions Configuration Management: Perform advanced level Integration and Fault Management Activities Performance Monitoring: Create new templates for reporting (KPI/ Performance / acceptance / BI reports) Skill Examples: Ability to tune the key parameters to improve service quality. Ability to troubleshoot and solve L2 tickets Ability to visualize interact and provide solutions to field engineers. Ability to handle multi-vendor networks viz. Huawei ZTE Nokia and Ericson Ability to present outputs and plans as per client requirement Knowledge Examples: Drive Test Log Analysis using post processing tools (Azengos Actix Analyzer Genex assistant). Site integration using Plan Editor and Darwin tool. Parameter optimization to improve KPI Intermediate knowledge in Microsoft office package (PPT Excel) Certified in ITIL basic CCNP CCIE Vcloud and NRS Additional Comments: SR03022023_Supp_RR1 At least 3 years of industry experience Good experience in windows /linux OS 2 years must be relevant experience in Azure administration and Windows/ Linux admin (Az 900 or Az104 certification would be a plus) Experience on setting up monitoring tools like Zabbix and Grafana

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