Job Description

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Role Proficiency:

Independently Troubleshoot analyse & implement solutions to improve network quality

Outcomes: * Continuously support for Network domain in 24/7 operation

• Validate Integrate and implement the new site as per the Client requirement
• Troubleshoot hardware alarms in the network and perform action plans to solve issues
• Collect data from field engineers and optimize the site to meet the KPI
• Identify the daily worst cells perform RCA and implement required changes in the network.
• Train & mentor L1 team on solving network issues
• Create and update knowledge repository on recurring issues for S1
• Provide KT's cross functional training for S1
• Second level of network Integration validation and testing.

Measures of Outcomes: * Adherence to ticket closure within SLA (P1/P2/P3)

• Adherence to site integration with zero alarms (No. of sites integrated vs alarms triggered)
• Adherence to radio KPI's (accessibility

99% retainability
1% Mobility
99%)

Outputs Expected:

Planning: * Performing KPI Analysis Parameter Audit Capacity analysis and implement changes required

• Layer3 analysis of Drive test logs frequent customer interaction

Integration: * Troubleshooting and integrating new Network Elements (e NodeB new sector addition and RRU swap)

Fault Management Services: * Trouble shooting P1 tickets

• Interact with other stake holders (AM / CM / NI / Field Engineers) and provide solutions

Configuration Management: * Perform advanced level Integration and Fault Management Activities

Performance Monitoring: * Create new templates for reporting (KPI/ Performance / acceptance / BI reports)

Skill Examples: * Ability to tune the key parameters to improve service quality.

• Ability to troubleshoot and solve L2 tickets
• Ability to visualize interact and provide solutions to field engineers.
• Ability to handle multi-vendor networks viz. Huawei ZTE Nokia and Ericson
• Ability to present outputs and plans as per client requirement

Knowledge Examples:

Additional Comments:

NB2022090123678RR003SR01 Requirement - Technologies: LTE/5G Multi-Layer Optimization . Good hands on working at least 5 years' experience on RF optimization (OSS based KPI) . Good understanding of BTS h/w: System Modules and RF modules and associated gains and losses of the system, experience on Air-scale products . Be able to understand Site configuration by looking at RFDS images and be able to detect issues with configuration and propose solutions. . Good understanding on Antenna patterns and their impact on coverage and interference. i.e. impact of MIMO and massive MIMO, diversity control etc. . Experience on LTE KPI and Counters, Parameter and Feature Tuning in both FDD and TDD Networks . Expertise on tools like Net Act, BTS Manager, NPM and 3rd party tools like Actix, TEMS . Able to do Parameter Audit and implement the change to clear the discrepancy . Can Perform KPI / Counter level analysis, can do problem isolation to arrive at an early RCA, can recommend to improve network performance . Identify and resolve Performance degradation in the network within prescribed timelines . Familiarity with Power Control and impact of various power setting on the LTE network. . Traffic balancing using physical and soft parameters while ensuring KPI's are met . Good grasp on mobility management strategies . Able to think out of the box to resolve complex scenarios and be able to effectively justify the rationale behind proposed recommendations . Able to communicate effectively while working with a large team in collaborative mode working in different time-zones . Able to meet targets consistently and maintain complete transparency with the team . Ready and available to Work in NAM Shifts