Job Description

JOB DESCRIPTION - Microsoft Modern Workplace Security Associate
Technical

• Hands-on experience with Windows/Linux/Mac OS environments
• Mac, IOS, and Android Device Management expertise. (Preparing the device, formatting, partitioning, golden image, installing applications).
• JAMF Pro Expertise in Onboard, configuring, and managing the life cycle of Mac and IOS devices.
• Strong knowledge of Networking Concepts.
• Setting up a local profile within the device, or disabling, setting up Windows Hello, Windows Business for Hello.
• Upgrading OS for Win, MAC, IOS, and Android, troubleshooting issues during the upgrade.
• Device drivers update, roll back, and troubleshooting and fixing.
• Recover data from crashed devices.
• Encryption, Antivirus management.
• Configuring devices with LAN and WIFI, setting up Access points.
• Strong knowledge of OS Installation and troubleshooting
• Walking customers through installing applications and computer peripherals
• Escalate & asking targeted questions to diagnose problems with seniors
• Guide users with simple, step-by-step instructions
• Conduct remote troubleshooting
• Test alternative pathways until you resolve an issue
• Customize desktop applications to meet user needs
• Troubleshooting WIN, MAC, IOS, and Android Devices and supporting end-user issues with good clarity of thought and established steps.
• Record technical issues and solutions in logs
• Help create technical documentation and manuals
• Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role
• Basic knowledge of e-mail protocols (POP3, IMAP, MAPI/Exchange protocols)
• Bases Email Exchange server or O365, One Drive, and SharePoint email concepts.
• MS teams, remote assist, RDP steps, and process.
• Autopilot knowledge is good to have skill.
• Must possess the proven ability to install and configure new IT equipment, perform PC Refresh, deploy new hire installs of equipment, PC moves, retirement, and pickup of devices set for retirement. Wipe drives with proper chain of custody and inventory management.
• Patch Management process

• Must accurately record, update and documents
• Professionalism when resolving service delivery and client issues promptly
• Determine the best solution based on the issue and customer details.
• Willing to learn other technology to provide support.
• Drafting and maintaining of operations documentation/User Guides
• Creation of SOPs and Process Documents
• Primary Skill: Microsoft Office 365. Starpoint, One Drive, Teams Administration
• Proficient in configuring Microsoft Cloud Products
• Good Communication Skills.