Job Description

Job Responsibilities: Lead and develop a team of Issue Management analysts. Participate in the investigation of problems and provide resolution where errors have been identified that affect PCI, compliance, and audit readiness for Issue Management. This can include the management and oversight of Action Plans and Emerging Issues within the department. Prepare reporting related to validate quality results, trends and opportunities for efficiency, performance improvement, and training within the department. Manage and audit the performance of individual team members on a quarterly basis, taking necessary corrective action if needed. Participate in meetings with management to review quality trends, operational issues and compliance related concerns that may affect the overall department operations. Shift Time - Evening (07:30 PM IST onwards) Required Qualifications, Skills and Capabilities Minimum 10 years work experience 5 years of experience with Operations and Technology teams Former management experience leading teams of 8 - 10 employees. Advanced analytics and presentation capability - Ability to tell stories with data detect meaningful trends and identify appropriate methods of measurement for business use cases. Excellent execution skills with a strong risk and control mindset and ability to apply technology solutions to automate manual processes. Attention to detail, problem-solving skills, and ability to identify the appropriate framework and methodology to de-escalate internal business issues and client-facing issues. Ability to promote a culture of teamwork and partnership across the department. Ability to recognize issues and risks to promptly initiate action and escalation of management to minimize loss. Effective clear communication with mid and senior level management. Ability to work in a deadline driven environment. Preferred Qualifications, Skills and Capabilities Bachelor\'s degree or 5+ years equivalent relevant work experience Understanding of PCI and ability to apply standards in the development of processes and procedures used within the department. Proven knowledge of the merchant service industry, development of operational controls processes, and risk mitigation. Proven track record of identifying opportunities and taking

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