Job Description

About the Team The Frost & Sullivan Customer Experience Team is an integral part of the customers\' journey, driving growth, and unleashing unprecedented opportunities at every step. We leverage new-age ideas to promote deliverables like growth opportunity analytics, events, and much more in a manner that is both compelling and effective. We bridge the gap between our clients, and the customer engagement team, processing all types of clients with seamless precision, and the utmost professionalism. We ensure our clients can explore various deliverables and services, custom-tailored to their specific interests in various sectors. We go the extra mile to fulfil internal requests for design creatives, content, campaigns, and more, delivering excellence in everything we do. In a nutshell, the global customer experience team plays a crucial role in acquiring clients, and driving them to harness the full potential of our wide range of deliverables, while positioning Frost & Sullivan as a Growth Pipeline Company. Responsibilities Secondary Research: New Contacts identification specifically on the events/council criteria Outreach via email automation platform: 1:1 targeted email and consistent follow-up with specific time frame intervals using tailor-made drafts. CRM Database Expansion: Regular updating & expansion of validated contacts to CRM database with standardized notes for New/Existing Contacts, Accounts & Leads Adhoc Support: Additional Adhoc support for database development and internal marketing requests to expand the database with validated potential contacts Revenue Generation: Develop a positive response thru client emailing efforts & and focus on ROI Adherence to deadline submission on all requests assigned and eagerness to work on any challenging requests & process Manage key stakeholders by sector/practice area to ensure expectations are met/exceeded, timelines are heeded Develop excellent quality content Work with a global team of experts to create a powerful customer experience Qualifications Basic knowledge in MS Excel/O365 and CRM tools like Sales logix/MS Dynamics/Salesforce. Bachelors: Any degree with Arts/Computer science Are Well-organized and detail-oriented Take ownership to work independently with remote supervision Can multi-task and meet tight deadlines Are disciplined and adhere to high-quality standards Is a strategic thinker understands how operational activities are vital in supporting the overall strategy of the business What will make you succeed at Frost & Sullivan You need to be- Wildly curious and entrepreneurial Committed to customer success A self-starter invested in your future A persuasive communicator Deeply Analytical Excited about Disruptive Trends Benefits Competitive base salary plus bonus opportunity. Frost Flex Policy. Attractive Medical and Accident insurance. Regional travel opportunities. A friendly open environment with a diverse and international operational focus. A definite career path with numerous growth opportunities. You will be part of a winning, global team that fosters teamwork and an Olympic spirit while enhancing your communication and people skills. Encouragement to develop your intellectual curiosity and will be provided the ability to collaborate across all levels of the company across the globe. Global awards & recognition opportunities & awards - President Club & Chairman Club Awards \'Best in class\' global team that strives for excellence. Matrix structure with high visibility to top leadership Growth Coaching University Certification.

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