At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment.
At NTT we trust our employees to do the right thing, even when no one is watching, which is why we offer flexibility in the workplace. The majority of our roles are hybrid, meaning we encourage a balance of working from home and our local office. Ask our recruitment team if this is a hybrid role. Want to be a part of our team? Oversees the technical support of company customers by field engineers, technicians, and support specialists, who are diagnosing, troubleshooting, and repairing one or more of the following: complex electro/mechanical equipment, sophisticated computer systems, software systems/applications, or networking and wireless networking systems.
Supervises engineers that respond to situations where standard procedures have failed to isolate or fix problems in non-functioning equipment systems or software.
Establishes and maintains lines of communication with design engineering and software development on design, reliability, and maintenance issues.
Ensures that engineers are current with the latest upgrades and/or new releases.
May be involved in customer installation and training programs.
Selects, develops, and evaluates personnel to ensure the efficient operation of the function. Working at NTT The Managed Services (MS) Operations Manager operates as part of the Global Center of Excellence and is accountable for service delivery in the CoE’s in the provision of the highest level of client satisfaction and the successful continuance of business operations within NTT. They assist with the planning, building and support of delivering managed services and work with regional and local teams to meet business objectives. Key Roles and Responsibilities:
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