Job Description

: Overview (Bank overview, GBS India overview, Function Overview) . Bank of America is one of the world\'s leading financial institutions, serving individual consumers, small and middle-market businesses, and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have opportunity to achieve their goals. We are a part of the Global Business Services which delivers technology and operations capabilities to all Bank of America lines of business (LOB) and enterprise functions. Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for individuals, businesses, and institutional investors we serve worldwide. . BA Continuum is a nonbank subsidiary of Bank of America, part of Global Business Services in the bank. Process Overview. Global Wholesale Banking Operations comprises operations for Commercial and Corporate banking clients. These operations support the business across US, Asia Pacific, & EMEA regions. GWBO functions include implementation and servicing of credit, depository and treasury products, processing of payments and processing of trade finance transactions. . Individual will be required to Verify Transactions across all products including Letter of Credit, Collections, Open Account, Supply Chain Finance etc. He /She will be involved in managing the daily transactions which are received for processing as per Service Level Agreement and in accordance with Bank of America policy and applicable regulations. Responsibilities. Mentor associates, enable talent, provide guidance, and encourage morale and performance improvements Respond to Escalation emails from internal partners & business contacts Partner with the teams and facilitate prioritization of work as per business need Ensure and drive strong process controls and governance around SLA and metric management Interact and build rapport with Business Partners & stakeholders Engage key stakeholders across levels and work through building agreement across solutions Approve high value transactions as per agreed \'Delegation of authority\' Identify and suitably escalate risk issues or controls gaps, work towards risk mitigations through controls enhancements and create a risk proactive team culture, following the risk framework all through. Adopt an innovative approach to work and continuously identify and highlight process improvement opportunities Ability to analyze data and come up with strategies of effective capacity utilizations Understand and review global regulatory/compliance policies and identify controls Provide Subject Matter Expertise and Guidance to the team Coach and train seasoned SMEs to create adequate backups. Requirements. Job Title. Manager Education. Graduation / Post Graduation - Preferably Commerce. NO BTECH Certifications - CDCS Experience Range. 12-15 Years of relevant experience Foundational Skills. International Trade Finance / Letters of Credit Business Process Excellence - Quality Assurance & Management, SOP Writing/Update Sharing, Process Map Creation Expert Operational Risk - Inadequate or failed internal processes, people, and systems or from external events Advanced Trade Finance - LC / SCF / OA / Collections / SBLC Advanced Trade Finance - Basic Overview, Trade Product Knowledge, Trade Life Cycle & Other Products Advanced Issues, Risks and Control Enhancements - Identification, documentation, monitoring, escalation and timely resolution of issues, risks, and controls Advanced Flexible and Open-Minded Expert Positive Impact and Influence Expert Developing Others Expert Active Listening Expert Attention to Detail Expert Analytical Thinking Expert Critical Thinking Expert Communication Skill - Verbal/Written Expert Design Thinking Expert Process re-engineering skills Expert Customer Focus Advanced Stakeholder Management & Network/Relationship Building Advanced Strive for Excellence/Change Management Advanced Empathy/Managing Emotions - Emotional Intelligence Advanced Inclusive Leadership/Manager and Leadership Effectiveness Advanced Team Building Advanced Entrepreneurial Initiative Advanced Conflict Management Advanced Interviewing Skills Advanced Negotiation Skills Advanced MS Office (Excel, Word, PowerPoint) Advanced Business Analysis (Translating business requirements into technical specs) Advanced Process Mapping Tools - MS Visio, Aris etc. Proficient Desired Skills. Overview in Trade Finance Expert Overview & Navigation of Clearpar Expert Banking & Markets Knowledge - Payments, LCs, Supply Chain Finance Advanced Global Payment Product/Ops knowledge - Wire Transfer, Direct Debit, ACH, Swift etc. Advanced Robotics - Reporting, Monitoring and Governance Proficient Functional knowledge of AI/ML tools Proficient Multi-Tasking Advanced Building Your Personal Brand Advanced Abstract Reasoning/Thinking Advanced Numerical Ability Proficient Collaborative Training & Communication Tools - Ex: Cisco WebEx, MS Team, Skype, Zoom etc. Advanced Skill maturity level definitions Level 1 : Employee/Candidate is sometimes demonstrating this skill in standard work situations and interaction environments Level 2 : Employee/Candidate is regularly demonstrating this skill in standard work situations and interaction environments Level 3 : Employee/Candidate is consistently demonstrating this skill in complex work situations and interaction environments Level 4 : Employee/Candidate is not only consistently demonstrating this skill in complex work situations and interaction environments, but he/she has been instrumental in mentoring or training fellow associates to develop the said skill on more than one occasions Work Timings. 18.30 hrs - 06.30 hrs (US Region) (Rotational) Week Offs - Saturday & Sunday Job Location. Hyderabad List of Process / Business with best suited profile fitment for the role. Trade Operations - Exports / Imports / Collections / Open Accounts / SBLC Requisition ID. To be filled by the TA Partner Role Type. Manager (IC) Sub Band. 6A / B Segment Type. Non - IT Location. Hyderabad GDL. Argho Sen GDL one Down. Manish Nigam Function. Trade Operations LOB. Trade Operations Business / Process Name. APAC / EMEA / AMRS Trade Operations

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