Job Description

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Job Title

Lead Product Manager- Technical

Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
At Mastercard, our industry expertise is enhanced by our commitment to being a force of good in the world. We do well by doing good. Our core values of trust, partnership, agility, and thoughtful risk-taking are displayed in everything we do. Our culture of collaboration and inclusion makes our company a place where the best people choose to be. Come join us!

Overview
The Transaction Switching program enables frictionless commerce through a secure, highly performant and operationally resilient platform that drives credit and debit transaction growth. The program supports Credit, Debit, Prepaid and Commercial portfolios, through channels such as Automated Teller Machines (ATM), Point-of-Sale (POS), Electronic Commerce (E-Comm) and Digital products.
As a Product Management professional on the Technical side at Mastercard, you get to shape the future of Mastercard's products. Specifically, for Mastercard's Single Message System Platform, you will work towards building technologies utilizing Mastercard's data and capabilities. To do so, you coordinate closely with the business teams and your team's developers and testers to clearly articulate the problem space, lead conceptualization through delivery that meets the needs of the stakeholders. You will ensure that the engineering teams always have a prioritized list of requirements elaborated to the extent required to understand the problem space. You will validate understanding, establish metrics and test cases, and confirm that what is delivered meets the needs of your stakeholders. In doing so, you will need to apply understanding of capabilities and technologies in web frameworks and components, transaction switching, transaction lifecycle and data storage and retention practices in line with Mastercard and regional policies and regulations.

Role & Responsibilities

• Owns the working backwards document and vision for feature releases
• Identifies gaps and charters new platform capabilities as required
• Has visibility into the design of the user experience
• Determines release goals for the platform and prioritizes assigned features according to business and platform value, adjusting throughout implementation as needed
• Identifies issues that will keep the platform features from delivering on time and/or with the desired requirements and communicates to leadership
• Works with internal teams and customer service to identify, classify, and prioritize feature-level customer issues
• Develops and implements new metrics into measurement techniques; works with development teams to develop reports to monitor them
• Independently identifies and researches anomalous performance; escalates findings to senior management
• Coordinates internal forums to collect and identify feature-level development opportunities
• Identifies feature risks from business and customer feedback and in-depth analysis of operational performance, shares with senior leadership
• Reviews product demo with the development team against acceptance criteria for the feature set
• Prepares launches and monitors platform performances, adoption, and operational health for feature sets
• Establishes a network within the organization; begins to build internal and external networks
• Mentoring team members and assists with candidate selection and onboarding

All About You

• Like to dive deep into the operational characteristics of the product
• Demonstrated ability to operate with complete independence and autonomy
• Experience defining and building cloud-native software products as a platform at scale
• Articulate in modern product management formats the requirements, and drive tradeoff discussions with engineers, architects, designers and business teams
• Understanding of code concepts applicable to languages like Java and C++
• Experiences with or understanding of front-end developer technologies for web development required
• Knowledge of the payments industry preferred.
• Proven track record of data driven decision making and applying continuous improvement methodologies across your team
• Can debate the product merits with business teams, architects, engineers, and designers to make the right trade-off decisions
• Experience in agile delivery methodologies (scrum, Kanban, etc.)
• Can communicate to executives, peers, and staff with impact, eloquence, and authenticity
• Ensures features and associated documentation are clear and easily consumable by other engineering teams.
• Demonstrated experience building organizational relationships, partnering with, and influencing teams while commanding the respect of the individuals on the team
• Bachelor degree in software engineering, computer science, information technology or related discipline preferred, or equivalent work experience

COVID-19 Considerations

We value the safety of each member of our community because we know we're all in this together. In many locations, which may change over time, we've implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.

In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted. Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team. Everyone must be vaccinated to enter Mastercard offices at this time. Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.

Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.