Job Description

Must have worked on below skills- 1. ITIL, Incident Management, Level 1 Level 2 Support 2. Production application supports Responsibilities: # Responsible to manage the entire Production Support engagement for the specified client(s). Should managet he day-to-day client stakeholder, deliverable expectations of the prod support team, SLAs. # Track and manage risks and their mitigation actions. Participate in all P1 P2 escalated P3 technical bridges and provide directional support to team for triaging the issue and to produce the resolution # Experience in producing Continual service improvement is critical, experience with Automation (either tool or script based) is also needed. Should be familiar with Automation tools (ITPA RPA) andus e case identification for Automation # Responsible to meet the SLAs KPIs targets for his tower, should be familiar with metrics management and improvement action plans Required Qualifications. Should have led managed large Managed service engagem ents with SLAs # Excellent communication skills # able to speak to audiences# executives, business, and technical leaders able to represent complex ideas with effective documents and visuals and to adapt presentations to the expectations and backgro und of the audience. Should be well versed in managing critical situation and escalation management .

Job Requirements: ITIL Foundation Certification, Incident Management, Others, Major Incident Management, Change and Release Management, Infra Operations Plan, Problem Management Performance Report

Job Type

Full Time

Location

MUMBAI

Mandatory Skills

• TECHELE.ITIL_FOUNDATION_CERTIFICATION