Job Description

The Infrastructure Senior Technology Analyst is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.

Responsibilities:

• Create complex project plans, perform impact analyses solve/work high impact problems/projects, and provide resolutions to restore services
• Drive Root Cause Analysis (RCA) post restoration of service
• Design testing approaches, complex processes, reporting streams, and create automation of repetitive tasks
• Review requirement documents, define hardware requirements and examine and update processes and procedures as necessary
• Provide technical/strategic direction and act as advisor/coach to lower level analysts
• Develop projects required for design of metrics, analytical tools, benchmarking activities and best practices
• Responsible for overall operating system applications
• Contribute to technical direction and strategic decisions
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years of experience in Infrastructure Technologies delivery with a proven track record of operational process change and improvement
• Ability to communicate technical concepts to non-technical audience
• Ability to work with virtual and in-person teams, and work under pressure or to a deadline
• Experience in a Financial Services or large complex and/or global environment preferred
• Effective written and verbal communication skills
• Effective analytic/diagnostic skills

Education:

• Bachelor's/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Software Robotics and Citizen Development plays a critical role in automation by enabling our internal customers with the secure tools and platforms.

Software Robotics and Citizen Development L3 Operations Analyst

The Software Robotics and Citizen Development L3 Operations Analyst position is responsible for operating and managing the platforms that host Citizen Automation initiatives. As part of the Intelligence Process of Operations, Digitization and Technology organization; the analyst will manage Horizon Virtual Desktops hosting Robotics Processing Automation (RPA)/Open Source, Linux Servers hosting applications such as Appian and other products that will be onboarded. The overall objective of this role is to be an operations SME in desktop/server but also have a strong foundation in all technologies that impact desktop/server.

• The role provides a 24/7 support operation. On-call shifts will be scheduled on a rotational basis. It should be noted that on occasions there may be a requirement for weekend coverage in support of our clients and other service desk projects. This role will be for various shifts and will be adjusted by manager as needs arise.

Responsibilities:

• Provide expert level build, troubleshoot and resolve virtual desktop issues. Resolve / Maintain automation application issues on Windows and Linux with Root Cause Analysis (RCA). Create proactive measures to audit and remediate issues from occurring
• Automating team's manual work through scripting automation
• Driving productivity, recommending improvements, remediation and operational excellence using quality methodologies to identify opportunities for improvement.

Work closely with other Citi internal technology teams to ensure robustness, scalability, and global applicability of solutions * Work with project teams and developers to ensure those teams understand compatibility with desktop and server platforms

• Identify and proactively resolve issues that could impact system performance, reliability, and usability
• Persuade and influence others through strong and comprehensive communication and diplomacy skills
• Create and contribute to processes for missing or new solutions that are implemented due to gaps
• Write Run Books/Knowledge Base articles for lower-level teams and conduct effective training sessions
• The role currently provides a 24/7 support operation. On-call shifts will be scheduled on a rotational basis. It should be noted that on occasions there may be a requirement for weekend coverage in support of our clients and other service desk projects. This role will be for various shifts and will be adjusted by manager as needs arise.

Qualifications:

• 5-7 years of relevant VMWare Horizon (Level 3 SME) experience
• Experience in troubleshooting/maintenance of applications on Linux/Windows servers with interest in growing in Middleware responsibilities
• Able to understand core infrastructure issues and guide businesses on troubleshooting
• Hands on experience in creation of pools, component upgrades and strong understanding of all components in Horizon
• Experience with automation technologies (Blue Prism, Automation Anywhere, Work Fusion, or other automation technologies)
• Able to understand RPA components and its integration with Horizon
• Able to understand protocols and work with RPA business on hosting bot infrastructure on Horizon
• Expert hands on scripting experience with PowerShell, Python etc.
• Active Directory (AD) management (GPO, ADUC)
• AppSense Environment Manager (for policy management)
• Application and configuration deployment software (SCCM, HP Radia)
• Monitoring implementation (VROps, Systrack etc.)
• Familiar with Desktop Application Support
• Proficiency in MS Office (Access, Outlook, Excel) including macros creation
• IT Support based qualifications / training
• Dual VCP required
• Proficient knowledge at an L3 level for networking and integration with Horizon infrastructure
• Experience with VMware product APIs, VMware Horizon suite, AWS, Dockers and Windows 7/10 enterprise environments

• Working knowledge on VMware infrastructure components from base layer to application virtualization
• Patch Management

Job Family Group: Technology



Job Family: Infrastructure



Time Type: Full time



Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .

View the " " poster. View the .

View the .

View the