Job Description

About this role:

Wells Fargo is seeking a Systems Operations Engineer to join the Payment, Treasury Payment and Customer Care Technology (PTCT) Commercial, Corporate & Investment Banking Technology (CCIBT) Platform team. As a member of this technology team, you will be supporting the Bank's technical systems and applications responsible for financial instrument transmission and messaging in Production for 24x7 operation, as well as lower environments. You will have the opportunity and experience to work with various products such as Oracle, RabbitMQ, Zookeeper, Kafka, Ansible, Grafana, Splunk, Elasticsearch, ITRS Geneos, AppDynamics and ServiceNow

In this role, you will:

• 5+ years of experience in production support.
• Provide technical systems support for issues and initiatives related to applications, systems, databases, and other technical products and services within Systems Operations business area across development, integration, test, production and BCP environments.
• knowledge of SWIFT payments processing
• Perform standard IT Service Management functions related to incident, problem, change and service delivery in line with ITIL practices and company standards.
• Perform application and environment maintenance, monitoring, reporting and analysis tasks to drive continuous improvement in the efficiency and effectiveness of services provided.
• Support installation, configuration, deployment, patching and enhancements of platform components following defined procedures and controls.
• Troubleshoot issues and perform recovery actions as appropriate, including BCP failover procedures, application restarts etc.
• Evaluate or review queries, create and update documentation and procedures, and provide related technical training
• Provide technical information of the supported system area to managers, functional colleagues, and stakeholders, including internal customers
• These roles support live systems 24x7 so Regular Weekend coverage is scheduled within a normal 40 hour working week
• Identify and deliver improvement, automation, and elimination opportunities as a regular output of analysis and standard working practices leveraging standard
  
  
  • Proven delivery of Automation solutions in a DevOps or SRE type environment

Required Qualifications, International:

• 5+ years of Experience in Systems Engineering, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience working in a regulated industry using ITIL Service Management framework, or similar
• Ability to interact with all levels of an organization
• Strong verbal, written, and interpersonal communication skills
• A BS/BA degree or higher in science or technology
• Previous experience working with some or all of the following technologies:
  • MondoDB
  • Linux
  • MQ & RabbitMQ
  • Zookeeper
  • Kafka

Job Expectations:

• Ability to work outside of regular business hours as part of a globally dispersed support team covering 24x7
• Ability to work independently on call as assigned
• Previous experience working with some or all of the following technologies:
  • Elasticsearch
  • Splunk
  • ITRS Geneos
  • AppDynamics
  • ServiceNow
  • JIRA
  • Python
  • Ansible

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.