Job Description

Atkins is part of the SNC Lavalin Group of companies, the delivery of its IT is via a function called Group IS which is organised as a global operation with significant presence in India. Group IS has developed an operating model for 2020 to revolutionise the way IT services are provided to the company, moving from a ‘Business as Usual’ focus to an organisation driven by Business Value. Key concepts include: transitioning to digital products, adopting agile delivery approaches across the organisation, leveraging cloud services, and applying focus to supporting company project bids and delivery. About the Job The Infrastructure Operations Engineer position is a hands-on role to manage, monitor and support the Server Infrastructure (physical & virtual), VMware, storage Infrastructure (Isilon & NetApp), backup solutions and DHCP services. Working within the Enterprise Compute Operations Team within the Infrastructure Division you will provide support with monitoring the services, resolving incidents, implementing customer requests, delivering on projects, and providing operational support & services. This role would be suited to an individual who has experience with supporting & monitoring a large server environment, someone who has proven experience troubleshooting issues within a large (5000+ User, Multi-Region) environment. We are looking for someone who can be dynamic and a real problem solver. We are looking for Infrastructure Operations Engineer ( Windows, VMWare, Citrix ) to join our team. This role will be based at our Atkins office in Bangalore/Gurgaon, IN. Read more about how you can thrive with us. How will you contribute to the team? To perform this role successfully, the candidate will be responsible for but not limited to the following:

• At least 5-6 years of experience is required for this role to be considered
• Supporting and monitoring the global infrastructure server environment using vRops, HP One View and SCOM.
• Capacity management for infrastructure server resources, both reporting and responding to.
• Responding to incidents from either users or our alerting systems.
• Monitoring storage infrastructure, backups, assisting with file restores and data archive requests.
• NetBackup monitoring, tape rotation, import/export, restore, policy creation/modification.
• User and Active Directory groups creation, modification, deletion.

• Managing, supporting, monitoring of DHCP server/services.
• Building windows 2012/2016 servers with pxe boot, hardening & decommissioning.
• Writing knowledgebase documentation, processes and assisting to team members.

What will you contribute? To be successful in this role we would expect you to have hands-on experience with:

• Managing, supporting, and monitoring a Windows 2012/2016/2019 server platform
• Managing and monitoring server hardware (HP & Cisco preferred)
• Proactive maintenance and responding to user incidents
• Citrix support
• Managing and monitoring of NetBackup/Restore services
• Server build processes, both Physical and Virtual
• Active Directory and security group modification
• L1/L2 /L3 troubleshooting of infrastructure issues and fixing the alerts
• Experience with working with other teams across the globe

You must also be able to demonstrate experience with:

• Microsoft monitoring systems (SCOM & SCCM preferred)
• Managing and monitoring storage platforms (EMC and NetApp Preferred)
• Service Now and reporting systems

Desirable Technical Experiences

• Microsoft Windows Server 2012/2016/2019
• Active Directory, DNS, DHCP
• VMWare 5.5 and above
• Citrix fundamentals
• NetApp, EMC Isilon fundamentals
• NetBackup v8 and beyond fundamentals
• Networking fundamentals
• System Management Systems (SCOM, SCCM, McAfee) fundamentals
• ITIL Fundamentals – Version ¾

Behavioural Competencies

• Proven experience of delivering process efficiencies and improvements
• Clear and fluent English (both verbal and written)
• Ability to build and maintain efficient working relationships with remote teams
• Demonstrate ability to take ownership of and accountability for relevant products and services
• Ability to plan, prioritise and complete your own work, whilst remaining a team player
• Willingness to engage with and work in other technologies

What do we offer at Atkins?
At Atkins, you will enjoy a robust rewards package which includes:

• Great learning curve with ample opportunity to work on challenging projects
• Competitive salary
• Paid Time Off (PTO)
• Group Insurance
• Retirement Savings Plan with employer match
• Employee Assistance Program (EAP)
• Learning and development programs, training, career opportunities and a highly regarded tuition reimbursement program

Our Values Our values are the essence of our identity. They play a key part in the success of every project we undertake, enabling us to handle major developments and interact with various communities, businesses, governments, and other stakeholders.

• Safety

We put safety at the heart of everything we do, to safeguard people, assets and the environment

• Integrity

we do the right thing, no matter what, and are accountable for our actions

• Collaboration

We work together and embrace each other’s unique contribution to delivering amazing results for all

• Innovation

We redefine engineering by thinking boldly, proudly, and differently Atkins as an Employer Atkins is an equal opportunity, drug-free employer committed to diversity in the workplace. EOE/Minorities/Females/Vet/Disability. Come be a part of an ever-growing Global Team and help us achieve our vision to engineer a better future for our planet and its people. Apply now! Why work for Atkins? Atkins is one of the world’s most respected design, engineering and project management consultancies. Atkins has been providing infrastructure planning, engineering, construction, environmental consulting, urban planning, architecture, and program management services to public and private clients across the globe for more than 50 years. Atkins has the depth and breadth of expertise to respond to the most technically challenging and time-critical infrastructure projects and the urgent transition to a low-carbon economy. Check out some of our recent, most exciting projects. Additional Information: Atkins is an equal opportunity, drug-free employer committed to promoting a diverse and inclusive community - a place where we can all be ourselves, thrive and develop. To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support staff from different backgrounds. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability. Atkins cares about your privacy and are committed to protecting your privacy. Please consult our Privacy Notice on our Careers site to know more about how we collect, use and transfer your Personal Data. Note to staffing and direct hire agencies: In the event a recruiter or agency who are not on our preferred supplier list submits a resume/candidate to anyone in the company, SNC-Lavalin family of companies, we explicitly reserve the right to recruit and hire the candidate(s) at our discretion and without any financial obligation to the recruiter or agency. https://careers.snclavalin.com/recruitment-agencies For more recruitment updates, kindly follow #AtkinsIndiaRecruitment on LinkedIn.