Job Description

Introduction
Software Developers at IBM are the backbone of our strategic initiatives to design, code, test, and provide industry-leading solutions that make the world run today - planes and trains take off on time, bank transactions complete in the blink of an eye and the world remains safe because of the work our software developers do. Whether you are working on projects internally or for a client, software development is critical to the success of IBM and our clients worldwide. At IBM, you will use the latest software development tools, techniques and approaches and work with leading minds in the industry to build solutions you can be proud of.

Your Role and Responsibilities

• Responsible for the day-to-day operations necessary to maintain the IBM Cloud environment’s capacity. This includes in-depth understanding an analysis of customer escalations, root-cause analysis, and the development of action plans to be presented to senior management.
• Understanding of 8D, FMEA and other accepted industry quality processes.
• Accountable for contributing to the life-cycle-management of the cloud environment and the subsystems/components that support and maintain cloud capacity.
• Establish strong working relationships with key IBM stakeholder organizations to support the creation of cloud capacity analytics and usage rates for servers and components.
• Take ownership of identifying top issues impacting customers and server reliability.
• Work within a strong team environment to drive root cause analysis and corrective action for those top issues.
• Manage assigned projects aimed at improving diagnosability and MTTR to reduce overall resolution time.
• Utilized communications skills to effectively communicate the status of committed projects and escalations for Compute Operations management.
• Partner with other teams, functional managers, and program managers to enable the delivery of mission-critical infrastructure services to our target market.
• Support the Capacity Management team in efforts to develop new and enhance existing capabilities for the IBM Cloud environment.

Required Technical and Professional Expertise

• Minimum 8+Years of experience is required
• Server/cloud administration or relevant work experience
• Large-scale infrastructure support and design.
• IT Change, Incident, Problem, Asset management.
• One or more operating systems: RHEL, CentOS Linux, and Windows Servers.
• Server monitoring technologies
• Network: Routing, VLAN, Firewall/ACL, Load Balancing (Citrix SDX/VPX a big plus), etc.
• ServiceNow, JIRA, Confluent, and GitHub

Preferred Technical and Professional Expertise

• In-depth understanding and working knowledge with server technologies
• Working knowledge with how Virtualization, Network, and Storage technologies work in the data center and cloud environments
• Demonstrated root-cause analysis, VIRT resolution process, and process improvement
• Experience with design and development of complex systems
• Working knowledge with ServiceNow, JIRA, Confluent, and GitHub
• Excellent verbal and written communication skills
• Highly responsible, motivated, able to work with little direction
• Ability to troubleshoot complex problems and customer issues

People Management Skills:

• Good understanding & experience of building teams & team management
• Establishing Operational processes, Performance management

About Business Unit Digitization is accelerating the ongoing evolution of business, and clouds - public, private, and hybrid - enable companies to extend their existing infrastructure and integrate across systems. IBM Cloud provides the security, control, and visibility that our clients have come to expect. We are working to provide the right tools and environment to combine all of our client’s data, no matter where it resides, to respond to changing market dynamics.

This job requires you to be fully COVID-19 vaccinated prior to your start date and proof of vaccination status will be required before your start date. During the Onboarding process you will be asked to confirm your vaccination status, in case you are unable to get vaccinated for any reason, you can let us know at that stage. Please let us know if you are unable to be vaccinated due to medical or religious reasons. IBM will consider such requests on a case by case basis subject to submission of required proof by the candidate before a stipulated date.

Your Life @ IBM Are you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change – to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It's time to define your career.

About IBM IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location Statement When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.