Job Description

This role will be responsible for leading the Global Infrastructure Windows Operations as part of Production Management organization of 24*7*365, an organization that delivers highly secure, reliable, efficient technology operations services that are focused on the needs of all State Street business. Responsible for Incident, Problem, Change, Knowledge and Configuration management for windows infrastructure platforms. This role will be responsible for the day to day governance of Windows platform operations processes, ensuring all technology SLA\xe2\x80\x99s/OLA\xe2\x80\x99s are met, driving platform availability. In collaboration with the business, technology peers, and vendor partners, you will ensure that State Street\xe2\x80\x99s businesses have optimized services and operations, enabling greater availability, performance and reliability in the delivery of State Street products.

What you will be responsible for

As Global Infrastructure Operations Windows Senior Engineer you will

• Global Management of Windows Operations team members including service providers
• Institute and govern KRI\'s, KPIs and Metrics related for operational procedures
• SME & Management escalation point of contact for major incidents
• Incident, Change, Knowledge, and Problem Management accountability
• Vendor Governance - SLA, Compliance Review, Contractual Commitment, Service Improvement, etc.
• 24 x 7 x 365 incident escalations.
• Resiliency, Stability, and Continuous Service Improvement for platforms
• Cost optimization and simplification for platform
• Capacity & Lifecycle Management of Platforms
• Global standardization - Platform, services, and processes
• Establish high performing onshore, nearshore, and offshore
• Collaborates with Service Delivery, Engineering, ITSM, Architecture, Application teams, Technology vendors, Security, Application support and other infrastructure operations teams to operate resilient, and secure platforms at industry best standards

What we value

These skills will help you succeed in this role

• Experience in managing global windows operations team of 24*7*365 in high demanding industry like Banking/Finance for more than 10+ yrs
• Excellent Leadership, Communication and Presentation Skills
• Strong Critical Thinking, Problem Solving, Analytical, Collaboration and Decision Making Skills
• Experience in Vendor, Budget, & Project Management

Education & Preferred Qualifications

• B.S/M.S.Degree
• Certification System Adminstration\xe2\x80\x93 Windows, Security, Network, VmWare
• 5+ years in Techincal Leadership role
• 7+ years as L3 Production Support Engineer
• Windows, VMware, Active Directory, LDAP, VCS, EMC, Hitachi, TSM, AWS
• Azure experience is plus
• ITIL

Why this role is important to us

Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We\xe2\x80\x99re driving the company\xe2\x80\x99s digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation.

We offer a collaborative environment where technology skills and innovation are valued in a global organization. We\xe2\x80\x99re looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company.

Join us if you want to grow your technical skills, solve real problems and make your mark on our industry.

State Street