Job Description

Position: Deputy Manager/ Assistant Manager
Division: Decorative Sales (Retail)

Location: Jaipur

Reports to Regional Manager

No. of Reportee\'s: 2-3 Reportee\'s

Key Result Areas (Key Performance Indicators):
The incumbent will look at the entire area of developing sales function within his/her respective area & geography & will drive following key work deliverables:

• Own the end-to-end responsibility of driving the painting services portfolio in the area.
• Strategically develop opportunities by increasing the number of booked sites, lead updates & conversions and driving product sale & upgrades.
• Ensure excellent customer service and address any inquiries or concerns in a timely manner.
• Ensure business processes, rates and initiatives are executed as per plans.
• Recruitment of team, training and alignment with the services roadmap to ensure adherence to business plans.
• Manage the service and team resources for the service.
• Execution of activation strategies to increase awareness of our services among target audiences.
• Work closely with stakeholders like dealers and contractors to generate business.
• Analyze metrics such as monthly sale, average, customer feedback, complaints etc. to identify trends and areas for improvement.
• Set clear performance targets and provide regular feedback to team members to ensure accountability, productivity and achievement of business objectives
• Foster a positive work environment that encourages teamwork, innovation, and professional development.
• Develop the Business with respect to Booked Number of Sites & Value from leads and improve Customer Referral Contribution.
• Build and maintain strong relationships with existing clients to encourage repeat business and referrals.
• Provide excellent customer service and address any inquiries or concerns in a timely manner.
• Gather feedback from clients to identify areas for improvement and ensure high levels of customer satisfaction.
• Proactively address client inquiries, concerns and feedback to ensure a high level of customer satisfaction.
• Implement initiatives to increase customer referral contributions and leverage positive word-of-mouth marketing.
• Sanders, Rollers & VC: Ensure all Equipment\xe2\x80\x99s are regularly in workable condition, monthly reporting of condition Moisture meter, Distance meters: Checking regularly usage as per norms and reporting for deviations. To ensure Paint Material delivery as per norms at Customer Sites.
• Strategically develop business opportunities by increasing the number of booked sites, optimizing lead value, and enhancing customer referral contributions.
• Develop and execute below-the-line (BTL) activation strategies to increase awareness of our services among target audiences.
• Analyze metrics such as average site value, average paintable area, and the ratio of interior to exterior sites to identify trends and areas for improvement.
• Own the end-to-end responsibility of driving the painting services portfolio in the unit.
• Daily tracking of all complaints and ensure resolution within defined SLAs.
• Lead a team of paint samplers, providing guidance, support, and training as needed.
• Set clear performance targets and provide regular feedback to team members to ensure accountability and productivity.
• Foster a positive work environment that encourages teamwork, innovation, and professional development.
• Monitor team performance and implement corrective actions as necessary to achieve business objectives.
• Induction training and evaluation of the Painter Cells, Performance Review on monthly/ quarterly basis of each Painter Cells.
• Recruitment of Team & alignment with the Services roadmap to ensure adherence to business plans

Corporate Stalwarts