Hiring For Bank : Nodal Officer : Manager : Jaipur
Year Jaipur, Rajasthan, India
Job Description
Hiring For Bank : Nodal Officer : Manager : Jaipur
From 8 to 11 year(s) of experience
9 Not Disclosed by Recruiter
Jaipur
or
Roles and Responsibilities
Complaints Management
Ensuring quality of responses along with adherence to TAT.- Ensuring escalation and follow ups with respective units
- Liasoning with RBI officials for E2E closure of cases.
- Ensuring CRM entry for all cases logged and timely resolution and closure of CRMs.
- Initiating and E2E monitoring of notices received from Income Tax Dept. and law enforcement agencies/cyber crime / enforcement directorate.
- Ensuring that calls from customers are attended to and necessary details are captured before initiating the case as required.
- Ensuring that letters / notices received at nodal desk are actioned / logged .
- Handling Nodal desk\'s generic email IDs initiating the cases with concerned teams capturing the customer core issues correctly
RCA / Process Improvements
RCA of all BO / RBI Complaints Proactively identifying, analyzing and improving upon existing business processes for optimization.
MIS
Prepare various MIS and identify recurring types of complaints Complaint Records Management Maintaining a comprehensive tracker for all the cases handled by the Nodal desk
Awards / Advisories / Appreciation from RBI
Endeavor to receive BO appreciation for efficiently and accurately handling BO cases.
Role:Other Salary: Not Disclosed by Recruiter Industry:Banking Department:Other Role Category:Other Employment Type:Full Time, Permanent
Key Skills
Nodal officerOmbudsman
Education UG:Any Graduate
Company Profile
SKILLVENTORY
RPO
Recruiter Name:Poonam Tyagi Contact Company:SKILLVENTORY Telephone:+91-XXXXXXXXXX
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Job Detail
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Job IdJD2989039
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJaipur, Rajasthan, India
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EducationNot mentioned
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ExperienceYear