It Support Executive
Job Description
Key Skills
Any fresher can Apply For IT Support Executive For MNC Company.
Company will provide the training.
Apply Now You will get More Details via Mail.
Responsibilities:
*Research and identify solutions to software and hardware issues
*Diagnose and troubleshoot technical issues, including account setup and network configuration
*Ask customers targeted questions to quickly understand the root of the problem
*Track computer system issues through to resolution, within agreed time limits
Talk clients through a series of actions, either via phone, email or chat, until theyve solved a technical issue
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
*Provide prompt and accurate feedback to customers
*Refer to internal database or external resources to provide accurate tech solutions
*Ensure all issues are properly logged
Prioritize and manage several open issues at one time
*Follow up with clients to ensure their IT systems are fully functional after troubleshooting
*Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals
*Maintain jovial relationships with clients
Requirements
*Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician
- Role IT Support Executive
- Industry Type
- Functional Area
- Number of Vacancy 19
- Gender [ Male / Female ]
- Job Country India
Placement India
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Job Detail
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Job IdJD3012581
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Rs.300000 - 500000 per year
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Employment StatusPermanent
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Job LocationVisakhapatnam, Andhra Pradesh, India
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EducationNot mentioned
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ExperienceYear