Job Description

What you\'ll be doing

• Accountable for gathering and advising on content from the team, shaping the design and creation of monthly newsletters
• Distribution of monthly newsletters, via One Shot (comms mailing tool)
• Management of Engineering Community list on Excel, locating pockets of Guilds and high users of Mobius, updating of distribution lists
• Creating content for new product campaigns, including flyers and confluence site content
• Maintaining and updating content on Mobius confluence site, including updating comms pages and adding new pages as required
• Reviewing, updating, publishing, and curating content for Mobius Learning Pathways within Digital Campus
• Executing and analysing customer experience surveys, including constructing questions, creation of templates, invites, distribution of, summarizing and presentation of results comparing to previous NPS scores.
• Engagement with Mobius team on survey feedback and building and tracking action plans
• Creating comms to report on actions plans.
• Assist Mobius team with additional adhoc comms, ie tool training, general updates/outages
• Liaising with Digital Comms teams to share updates and comms.
• Update Workplace sites and Teams sites

Skills Required

• Essential experience presenting content and data in engaging way on Powerpoint
• Essential experience in Excel, pivot tables, VLOOKUP\'s and close attention to detail.
• Desirable experience in OUC (internal BT people directory) directory reports
• Desirable experience of Story-telling with data: strong skills in building the case for change, drawing on data and analytical techniques where appropriate, and communicating this to business audiences
• Desirable Business acumen: Knowledgeable in business strategy and the drivers of organisational performance, including people drivers of performance and financial literacy (e.g. business KPIs, business cases)
• Desirable experience of MS Forms both preparing surveys and analysing and reporting on responses

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. As Philip Jansen, our CEO, says \'We embed diversity and inclusion into everything that we do. It\'s fundamental to our purpose: we connect for good.\'

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you\'ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won\'t be alone: we\'ll be there with help and support, learning and development.

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you\'re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON\'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We\'re committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you\'re excited about this role but your past experience doesn\'t align perfectly with every requirement on the , please apply anyway - you may just be the right candidate for this or other roles in our wider team.

BT