Job Description

Overview

The HR Operations Assistant Analyst will be responsible data quality global processes and transactions to be completed for the respective process based on the agreed service catalog and SLAs under direct supervision of the manager. The role will be responsible to deliver standardized reporting and analytics for the work assigned and will leverage required HR systems and tools meet the process requirements based out of the India GBS site.
The role requires strong process orientation and SLA adherence experience and the ability to partner with global markets as required to complete the transactions based out off-shore locations to deliver agreed SLA/CSAT based customer service

Responsibilities

• Run report on Data analytics is conducted to address the data issues. Work with GHROPS team to solve those erros (DRM Tool)
• Run & Manage payroll mismatch error for the NA Sectors
• Conduct audit on Interface between EC & SAP & other downstream tools & ensure same is fixed basis tickets from the Sectors (Interface Management )
• Approve the workflow as requested by the HR & Sector
• Deliver services at the defined SLAs/KPIs and drive operational efficiency and continuous improvement.
• Ensure consistent service delivery of agreed process and complete transaction tracking to capture SLAs.
• Review & upload data on EC as per SLA\xe2\x80\x99s based on the requests from GBS site & Sectors
• Manage the workflow approval process basis the request from the Sectors & GBS site
• Identify and implement service delivery and process improvement opportunities in the assigned process.
• Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements
• Partner with team to execute plans to improve customer satisfaction with a focus on processes
• Represent technical, functional and customer perspective when taking decisions: Database requirements, integration of systems, internal clients and the broader shared services organization
• Manage escalation and takes ownership for ultimate issue resolution
• Ensure smooth on-boarding, training, process and support documentation and aids for colleagues as needed
• Ensure knowledge management platform is updated

• HR Shared Services process and SLA management experience: 4 years
• Service management and ticket management system experience
• Customer orientation
• Process management and continuous improvement with a focus on optimization and productivity
• Ability to work with different geographies and cultural experience sensitivity
• 4 years in a large scale global HR Operations/Shared Services environmentTechnical / Functional Skills & Knowledge of HR Tools and Interfaces
• Demonstrated track record of strong service delivery
• Team management Scope and Scale
• Strong communication skills