Job Description

About Bazaarvoice

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It\'s a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn\'t attract new consumers, convert them, or earn their long-term loyalty.

Our brand promise : closing the gap between brands and consumers.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.

It\xe2\x80\x99s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, and the UK!


Summary:
IT Support Specialist: Coordinates, diagnoses and troubleshoots incoming employee calls. Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access. Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel. Provides case status updates to management and end-users. Supports and maintains effective relationships with users. Develops, documents, and implements standard operating procedures and customer service guidelines relating to IT support.

:
The role will be based in our state-of-the-art offices in Bengaluru. We\xe2\x80\x99re looking for an experienced service desk / 2nd line desktop support analyst to join a fast-paced global IT team.
Duties will include working as part of a team to provide a high level of 1st and 2nd line support across the following technologies:
Mac O/S
JAMF
Mobile Device Management
Cisco Meraki Dashboard / Switches
Jira Service Management
Atlassian Suite
Active Directory
Microsoft Office 365
Windows 10/11
Google Workspace
Okta SSO Portal
Slack
Microsoft Teams
Aviatrix VPN


The ideal candidate will have previously worked in a fast-paced environment (ideally tech environment) and can demonstrate being able to work within a diverse team as well as autonomous thinking.
High levels of service required a can-do attitude and a solution driven
mindset.
Day to day tasks will involve, but not limited to the following:

• Collaborate with the End User Services team, and the broader IT team for escalations.
• Ability to follow detailed processes and updating or creating processes as needed.
• Manage user accounts through Active Directory, groups, mailboxes, internal application permissions and authentication.
• Good working knowledge of I.T. concepts including Active Directory, Okta, Office 365, networking, and video conferencing.
• Setup & support Mac and Windows hardware, software, printers, and video conference units.
• Work with Apple and Dell technical support for repairs and troubleshooting.
• Familiarity with ticketing systems to manage workload.

Education:
B.E/B.Tech/M.E/M.Tech/MCA


Experience:
3-5 yrs
#LI-Hybrid #LI-SR1


Why join Bazaarvoice?

Customer is key
We see our own success through our customers\xe2\x80\x99 outcomes.
We approach every situation with a customer first mindset.

Transparency & Integrity Builds Trust
We believe in the power of authentic feedback because it\xe2\x80\x99s in our DNA.
We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.

Passionate Pursuit of Performance
Our energy is contagious, because we hire for passion, drive & curiosity.
We love what we do, and because we\xe2\x80\x99re laser focused on our mission.

Innovation over Imitation
We seek to innovate as we are not content with the status quo.
We embrace agility and experimentation as an advantage.

Stronger Together
We bring our whole selves to the mission and find value in diverse perspectives.
We champion what\xe2\x80\x99s best for Bazaarvoice before individuals or teams.
As a stronger company we build a stronger community.

Commitment to diversity and inclusion

Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world\xe2\x80\x99s smartest network of consumers, brands, and retailers.