Job Description

Req ID: 254294

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Analyst to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Tech
"\xe2\x80\xa2 Flexible working in shifts supporting 24X7 steady state operations.

• Individuals understand their own area and can perform all facets of their role. Good analytical and problem-solving skills - Energetic, self-motivated, and self-sufficient for accomplishing tasks.
• Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions.
• Performs a variety of maintenance tasks associated with the support, modification, and updating of OS security updates and application patching.
• Works with more senior team members in performing research, operation studies, design reviews, and technical briefings with clients. Flexible to extend beyond work hours towards accomplishing assigned tasks.
• Good working knowledge and demonstrated ability utilizing systems, tools, and procedures to accomplish job.
• Builds deeper understanding of processes, procedures, customers, and organization.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication, teamwork, and customer service skills"

"\xe2\x80\xa2 Graduate (preferably technical) with 4-5 years experience.

• Good comprehension & writing skills.
• Must possess excellent customer handling skills.
• Comfortable to work in rotational shift with 24x7 support window.
• Provides Technical and Team guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Activities include recognition, research, isolation, resolution, and follow-up steps.
• Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.
• Strong troubleshooting knowledge of Windows 10 and related applications, MS Office Suite/O365 and PC hardware etc.
• Working knowledge of Active Directory (SD specific), MS Excel and other COTS applications etc.
• Strong working knowledge on ITSM platforms (ServiceNow) and Telephony tools (Avaya, Cisco etc.)
• Fair understanding of ITIL practices: Incident Management, Request Management, Change Management and Continual Service Improvement
• Should possess good reporting and analytical skills."

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients\' long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

NTT Data