Job Description

JOB DESCRIPTION
TITLE: Club Manager
DEPARTMENT: Sales and Operations
REPORTING TO: General Manager (GM) / BOD / Franchise OwnerGENERAL SUMMARY:
The Club Manager (GM) has overall responsibility for effectively managing all membership,
fitness, and operation functions within the club to provide the best member experience, team
member experience, and achieve financial success. The CM recruits, hires, trains and develops a
diverse, high performance team that delivers on UFC Gym goals and reflects its values.
ESSENTIAL DUTIES & RESPONSIBILITIES:
1. Sales Management:
Staff Productivity is a key component of the CM's responsibility in order to ensure that
the GRE's hits their monthly targets in New Member Sales, Renewal Sales, Merchandise
Sale and Private Coaching sales. There is a minimum goal by gym, but the GM must
write the difference between team performance and monthly goals.
Ensuring the club achieves the daily, monthly, quarterly and annual budgeted revenue
across all revenue heads i.e. New Membership, Renewal Membership, Personal
Coaching, and Merchandise Sale.
Ensure membership enrolment on lead, appointment setting, and guest goal in order
to hit financial targets set forth by the company.
Train guide and motivate the staff to achieve 50% of walk-in guest conversion, 20% of
telephonic enquiry conversion and 20% members conversion to personal coaching.
Inspire guests to purchase memberships. Turn every guest gym visit into a new
membership by listening to guests' goals, presenting UFC Gym in a way that best
connects with the member, and establishing trust in UFC Gym through transparentpricing, open dialogue, and a passion for fitness.
Daily monitoring of lead generation, appointment setting, and hitting personal guest
enrolment goal in order to hit revenue targets set forth by the company.
Ensure that the GRE's hits individual monthly targets in New Member Sales, Renewal
Membership Sales, Personal Coaching Sales and Merchandise sales.
Train monitor and guide the GRE's to drive referral through existing members to achieve
50% of new membership sales through referrals.
Engage with existing personal coaching clients to understand their fitness goals and
coach performance as per goal set to ensure 75% renewal of personal coaching.
Preparing and sending daily/weekly/monthly MIS to the GM, Functional Head and BOD.
Assist the GM and Marketing team in creating a local area marketing plan to drive new
footfall in the gym.
Collate and share report on marketing plans executed on monthly basis to evaluate the
effective of each marketing activity for better future planning and execution.2. Management & Planning
Participate and provide gym specific input into the development of the gym financial,
expense, software, MIS, manuals and operating plan for month to the GM and the BOD.
Prepare and develop weekly membership enrolment plans to deliver financial and
retention goals with contribution by GRE's.
In collaboration of DGM and GRE's, establish priorities and goals, including revenue
goals and membership and personal training targets for day/week/month for the club.
Identify and plan execution of improvement in the gym based on customer and team
feedback.
Work with team members across all departments to set priorities and goals to deliver agreat member and guest experience.
Along with the GM, assist in setting monthly, weekly and daily targets that are
challenging but obtainable.
Creating and managing monthly Class schedule within budgeted hours and/or business
demands.3. Staffing and Development
Assist in GRE selection by reviewing applications, interviewing and making hiring
recommendations to the GM.
Training the GRE team to generate leads/new business through member promotions,
leads, referrals, appointments, shows, local events, outside marketing, and guest
passes.
To train the DGM in handling primary responsibilities of the CM when the CM is not in
the club, the DGM will act as the "Manager on Duty" to be available for any and all
member issues in the absence of CM.
Resolve gym member concerns; conduct on-the-spot coaching to prevent them from
reoccurring. If needed, work with DGM to handle all concerns.
Ensure compliance with the Company's Time & Labour policy and practices through
company timekeeping system for all the staff.
Training and educating the team on company current marketing campaigns in order
to effectively communicate to members and prospective members.4. Operations Management:Members orientation on the date of joining on the club rules and policies.
Employee orientation on the date of joining the organisation.
Handing over boxing gloves, hand wraps or any other items as part of membership
offering to the member and take sign off in the software.
Allocating the member to the personal coach for two days personal coaching sessions
and fitness orientation.
Implementation of rules, policies, systems, operating procedures and guidelines set up
by the organisation.
Ensuring smooth functioning of all the equipment and fixing and repairing the
equipment within the stipulated time.
Managing and coordinating with all the third part service providers.
Managing all repairs and maintenance activities within the stipulated time.
When not executing other job-related tasks, be present on the gym floor and locker
rooms, helping ensure a clean and safe environment, while developing relationships for
prospecting.
Ensure company policies, procedures, programs and promotions are efficiently
executed.
As a contributing team member, assist the front desk as necessary so members receive
a friendly greeting/check-in and prompt attention to their needs.5. Guest Experience / Team Member Experience
Establish a fun, safe, healthy, and community focused gym culture that delivers high
member satisfaction and achieves maximum profitability with the support of
department heads and supervisors.Ensures safety of employees, members and gym property.
Monitor gym appearance and ensure problems are resolved in a timely manner.
Handling members feedback and complaint. Take corrective action and file a member's
feedback/incident reports.Note: This position description intends to describe the general nature and level of work being
performed by people assigned to this job. It is not intended to include all duties and
responsibilities. The order in which duties and responsibilities are listed is not significant.Job Type: Full-timeSalary: ?35,000.00 - ?45,000.00 per monthSchedule:

• Day shift

• Andheri, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

• total work: 4 years (Preferred)