Job Description

The Head of Global Delivery India is responsible for leading, managing and developing a team of close to 15,000 people in India focused on delivery of services to our clients. This includes oversight and governance of service from our joint venture operations. The role reports dually to the Global Head of Global Delivery and the Country Head of India. While the role has been posted to be Bangalore based, we are open to considering candidates who are based in Hyderabad, Mumbai, Pune and Chennai as they align with our country footprint.

Global Delivery India is an integral part of our global operations delivering custody, accounting, fund administration, alternatives, middle office, transfer agency and securities operations services across multiple client segments, investment structures and domiciles.

The Head of Global Delivery India is responsible and accountable for ensuring;

• Global Delivery activities are performed and services are delivered to clients in accordance with all contractual and client service level agreements
• High standards of accuracy and timeliness, delivering services in an efficient and controlled manner with a continuous focus on improving quality and productivity
• Operating policies, procedures and controls are documented, adhered to and are compliant with relevant SOC/ISAE controls and regulatory requirements
• Key metrics, performance and risk indicators are in place to track volumes, manage growth, service delivery quality, cost, productivity, efficiency and risk
• Financial performance to operating plan, forecasts are accurate, headcount and expenses are actively managed and agreed efficiency targets are achieved
• Client relationships are developed and managed on a professional basis, operational service reviews are conducted on a regular basis, actions are documented and completed
• Global Delivery India are appropriately represented, prepare for and actively participate at client meetings, presentations and due diligence reviews
• Thorough review of new business and service requests including operating model design, resource and technology requirements and risk assessment
• Operating models are best in class, scalable, leverage global process standards where possible and clients are serviced on strategic technology platforms
• Optimal organization, resources are available and advance planning occurs to cater for growth, on-boarding, conversions, regulatory and other major projects
• Engagement with technology and vendors on the functional specification, testing and successful on-time delivery of new applications and/or software upgrades
• Effective team building, training, development, talent and succession planning with a focus on setting challenging but realistic performance and stretch goals
• Executive management, legal entity boards, second and third lines of defence are informed of all relevant operational and service issues, risks and risk events in a timely manner
• Awareness of relevant business and product developments, market trends and regulatory changes impacting operations, our clients and market participants
• Development and execution of agreed business plans providing input into the formulation of Global Delivery and operations global strategy
• Control, risk, compliance/ethics and internal audit reviews or inspections are fully supported and there are no open or overdue actions for Global Delivery India
• Requests for information from external auditors, legal advisors, regulators and other parties are managed complying with local and corporate policies
• Conflicts of interest (potential, actual, personal and business) are managed in accordance with corporate policy and we operate with the highest standards of integrity
• Compliance with all corporate and local policies and procedures with particular focus on health and safety, operational risk, resiliency and business continuity

The candidate for the Head of Global Delivery India role will possess and/or be able to demonstrate,

• A proven track record at a senior level in asset servicing or asset management
• Significant and proven leadership experience of running large operations teams within financial services.
• Technical knowledge of fund accounting activities and associated regulations
• Enterprise leadership skills managing client service delivery and business growth.
• Experience interfacing at a senior level with clients, service providers and regulators
• Strong team leadership, coaching, mentoring, communication and presentation skills
• Focus on talent management, optimizing technology and managing operational risk
• Energy, enthusiasm and an obsession with service quality and delivering to our clients
• An ability to think strategically, managing complexity, change and multiple priorities
• A successful track record of delivering major operational or platform improvements
• A relevant graduate degree or masters qualification that can be leveraged in this role

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