Frontdesk And Customer Support
Year Parvat Gam, Surat, Gujarat, India
Job Description
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ABkps Outsourcing Pvt Ltd FRONTDESK AND SUPPORT Job Title : FRONT DESK AGENT For U.S. Based Hotels (Onsite Position) -->Job Duties and Responsibilities - check in/check out. - Coordinating with the ground staff of the Hotel. - Answer and address incoming phone calls in a timely and polite manner - Clearly determine the purpose of the call. Efficiently manage multiple phone calls. - Deal with queries and provide correct information - Take reservations - Handle modifications or cancellations of existing reservations - Handle and resolve guest complaints - Be able to answer any questions relevant to a guest\'s reservation, hotel amenities, driving directions, area information, billing questions, etc. -Take and deliver messages accurately and completely. -->Qualifications - High school diploma - knowledge of administrative and clerical procedures - knowledge of computers and relevant software applications - knowledge of customer service principles and practices - Be able to work overnight Skills - Strong Verbal and Written communication skills (English) - Attentive listener - Professional personal presentation - Customer service oriented - Organized - Stress tolerance - Show Initiative - Problem solver Available shifts: (7:30AM -3:30PM, 3:30PM - 11:30PM & 11:30PM - 7:30AM) (6 days working a week, rotational week off) "Candidate should be flexible to do any given shift" Location : Surat Salary : 15,000-25,000 Freshers are can apply. Salary is no bar for right candidate Job Types: Full-time, Permanent, Fresher Pay: \xe2\x82\xb918,000.00 - \xe2\x82\xb930,000.00 per month Schedule:
- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift
- Overtime pay
- Shift allowance
- Bachelor\'s (Required)
- total work: 1 year (Preferred)
- English (Required)
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Job Detail
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Job IdJD3289607
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationParvat Gam, Surat, Gujarat, India
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EducationNot mentioned
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ExperienceYear