Job Description

Job description
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we\xe2\x80\x99re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
Some careers shine brighter than others. If you\xe2\x80\x99re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organizations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions. We are currently seeking an experienced professional to join our team in the role of Fraud Officer role. In this role, you will

• Manage diverse range of processes within Fraud Operations in a 24/7 environment and manage complex processes in a changing environment, evaluating operational impacts and manage change implementation.

• Receives / makes customer calls in a call centre environment.

• Takes ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution.

• Continually acquire and update knowledge on procedures related to relevant processes.

• Meet or exceed the average / PLA (whichever is higher) for the KPIs such as productivity % , RPH, Contact rate, AHT

• Work well independently, complete assigned tasks in the established timeframe as per the process benchmarks.

• Acquire and update knowledge on procedures related to relevant processes.

Requirements
To be successful in this role, you should meet the following requirements:

• Ability to speak and understand English fluently.

• Ability to write letters and create memos comprehensible to related departments.

• Good conversational skills to hold the attention of the customer on the telephone.

• Ability to grasp quickly.

• Ability to understand and interpret numeric data.

• Minimum, basic computer knowledge.

• Flexibility to work shifts.

• Ability to build rapport with people.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritized. You\xe2\x80\x99ll achieve more when you join HSBC. www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.