Job Description

Job description Business: Fraud Operations Open positions: 3 Role Title: SENIOR FRAUD OFFICER Global Career Band: 7 Location: (Country/City) Hyderabad Shift Timing: Rotational Shift Hiring Manager Name: Suresh Neeli Recruiter Name : Ranjitha Ramesh Link to Candidate User Guide: Why join us Under minimal supervision, identifies fraudulent activity on various products, across multiple platforms, to protect Company assets and our customers. Initiates and/or receives contact from customers, potential victims and external parties while monitoring various queues, reports and items as part of the fraud prevention process. Leads by example and may assist with training and other departmental support as needed. The Opportunity: (Brief Overview of the Role) Contribute to fraud loss mitigation through effective review and resolution of targeted detection efforts. Conduct customer interactions in accordance with the Brand values to optimize the customer experience. Accurately analyze and report accounts presented for common characteristics that may lead to a trend. Fulfill customer and business initiated inquires by all channels as assigned to resolve potential and confirmed fraudulent activity. Adhere to procedures, compliance, and regulations to ensure that the customer and business is protected against losses and risks. Consult victims of identity theft on recommended actions to take to clear their credit and protect against future fraud. Demonstrates a mastery of prevention processes and is considered a subject matter expert by peers and management. Assist management in providing support to the department such as training, question resolution, and escalated case handling. Actively engage in self-development and performance improvement with immediate supervisor. What you\'ll do: (List out Key Responsibilities) Minimal supervision and consistent coaching and development from immediate supervisor. Adherence to policy and procedures with expectation of appropriate judgment and discretion being exercised. Contribute to fraud loss mitigation through effective review and resolution of targeted detection efforts Continuous improvement in OOE and performance against Global Operating Metrics Review the FC-UARs received, complete the investigation for them and provide a detailed report for further reporting. This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring. Also, by addressing any areas of concern in conjunction with line management and/or the appropriate department. The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators. Requirements What you will need to succeed in the role: (Minimum Qualification and Skills Required) Graduate or equivalent. Required three years of work experience that includes customer contact (3 Yrs.) AND fraud mitigation (3 yrs.). Should have experience have in transaction monitoring and financial investigations. Excellent interpersonal skills with the ability to communicate with customers and external parties. Highly effective and demonstrated oral and written communication skills. Proven critical thinking, personal organizational and time management skills. Ability to promote and foster team building through demonstrated leadership. Knowledge of MS Office products. What additonal skills will be good to have (List out good to have skills and certifications) Ability to speak and understand English fluently. Ability to write letters and create memos comprehensible to related departments. Good conversational skills to hold the attention of the customer on the telephone. Ability to grasp quickly. Ability to understand and interpret numeric data. Minimum, basic computer knowledge. Flexibility to work shifts. Ability to build rapport with people. The information contained in this job description is a true and accurate reflection of the job as specified.

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