Job Description

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we\xe2\x80\x99re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have. If you\xe2\x80\x99re looking for a career where you can make a real impression, join HSBC and discover how valued you\xe2\x80\x99ll be.
HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions. We are currently seeking an experienced professional to join our team in the role of Fraud Officer role. Why join us? Fraud Operations is an integral part of Credit Control Services. The department deals with Fraud Detection, Prevention and Mitigation and constantly works towards combating financial fraud and protecting the Bank and our customers from losses. The team supports most of the global businesses across all regions of the group. The Opportunity: The role holder will have to deal with inbound & outbound calls in regards to HSBC customer\xe2\x80\x99s fraud related queries as front line associate. Understanding the fraud risk, identifying the red flags, providing first call resolution and enhanced customer experience is of utmost importance for this role. The role also includes gaining lucid knowledge on Scam related queries, dealing with cases where in other banks reporting fraudulent credit to HSBC customers. What you\xe2\x80\x99ll do: Deal with customer\xe2\x80\x99s queries in a 24/7 contact center based environment. Ensure delivery of best in class service standards. Stay connected with fraud & scam trends & constantly endeavor to avoid any losses for the bank.

Requirements
What you will need to succeed in the role:

• Diploma or degree in any discipline
• Strong communication skills \xe2\x80\x93 both verbal and written
• Should be flexible to work any shift
• Good interpersonal skills
• Understanding the process & execute tasks in a timely manner
• Identify the fraud risks & escalate accordingly

What additional skills will be good to have?

• Quick learner
• Any previous exposure to fraud would be an added advantage
• Open to accept any changes in relation to prevent fraud risk as per market fraud trends

You\xe2\x80\x99ll achieve more at HSBC HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.\xe2\x80\x9d Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. ***Issued By HSBC Electronic Data Processing (India) Private LTD***