Job Description

Job description
Business: HR Open positions: 1 Role Title: Payroll Officer, GSC\xe2\x80\x99s Global Career Band: 8 Location (Country / City ): Hyderabad Recruiter Name : Radhika NARAYAN Why join us?

• Part of the US Payroll operations team data/voice as assigned by the management. Manage assigned tasks and deliver output at required level of quality, accuracy, timeliness. Multi-task to bring efficiency in managing tasks, prioritize tasks etc. Provide stellar service to customers with accurate resolution via SOP/Knowledge base/Supervisor support.
• Complete tasks/assignments/duties as assigned by management.

The Opportunity: Impact on the Business

• Deliver results on daily basis as per work-assignment structure
• Handle customer queries with utmost care to deliver stellar service using available tools / SOP / knowledgebase / supervisor support etc
• Manage operational tasks to be completed on time with required quality, accuracy
• Rightly escalate in line with procedures/SOP
• Gain good end-end process knowledge
• Ensure Compliance in all audit on duties / tasks performed
• Accurate data tracking and recording on operational, people, process, audit etc as required by management

KPI:

• • Process SLA & Org Objectives
  • Production, Quality, Turn around time, RPH, CSAT, Back-log, Ops losses,
• Audit score = 100% compliant
• Process/Calls targets to be compliant
• (*Targets vary for each sub-set process)

Customers / Stakeholders

• Handle customer instructions accurately to achieve agreed quality standards and targets. (as amended or notified from time to time)
• Ensure Customer feedback received through VOC survey is at acceptable level.

KPI

• Business / Customer feedback = FY target

Self management and Teamwork

• Strive towards exceeding objectives and benchmarks
• Actively support team and departments activities
• Create team work and cohesive work environment with motivated workforce
• Take leaves as planned, minimize time off due to illness, be flexible to work overtime or alternate shifts
• Transport: Nil no shows, Zero Adhoc, Zero unrostered (Unless approved by AVP for Business needs)

KPI

• Skip levels & team feedback (360 survey)

Operational Effectiveness & Control

• Monitor process health and controls if in place and highlight gaps to management
• Drive continuous improvement with improving results
• Provide a minimum of 1 valid process improvement idea/Yellow belt project to be completed within the year resulting in clear benefit/savings/service enhancement for the company.

KPI

• Process health report
• Analysis reports
• Projects

What you\xe2\x80\x99ll do: Major Challenges (The challenges inherent in the role that require a continual test of the role holder\xe2\x80\x99s abilities)

• Need to prepared to operate in a tight time lined, high volume environment with superior Quality and customer satisfactions
• Adapt to the ever changing environment.
• Constantly upgrade skills to be on par via attending trainings or proactively requesting trainings on gaps
• Multi-tasking
• Daily work management / planning / prioritization to meet demanding schedules

Role Context (The environment and operating conditions of the role including the extent of guidance and authority)

• Authority to take decisions on day-day and short & long-term note related to process at individual level ensuring no negative impact on process, and partner processes.
• Liaise with management on non-BAU decisions
• Accountable on process success or failures
• Operate mostly independently on day-day routine with supervision support as required on new / complex or multi-dimensional / high-impact issues

Management of Risk (Operational Risk / FIM requirements)

• Control Operational losses to nil extent
• Adhere to guidelines of all Governance groups
• SOP, FIM, PLA, Access controls etc are managed well

Observation of Internal Controls (Compliance Policy / FIM requirements)

• Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
• [COMPLETE APPROPRIATE INTERNAL CONTROL STANDARDS and RELEVANT COMPLIANCE POLICY]

Role Dimensions (e.g. balance sheet size, lending/expenditure limits, size/volume of transactions, budget. in USD\xe2\x80\x99000)

• Data processing Operations / Call Center
• HR, Payroll, Benefits, Data Administration, Vendor record etc
• Compliance to Regulatory policies and local laws

Requirements
What you will need to succeed in the role:

• Bachelors degree in related field
• 6 months to 2 years years in US payroll operations
• Good communication skills (written and verbal
• Good aptitude and reasoning skills with analytical and decision making ability
• Self driven & showcase good performer traits
• Good customer service skill
• Knowledgeable on MS Excel and MS Word
• Good understanding of Peoplesoft and query.

You\xe2\x80\x99ll achieve more at HSBC HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.\xe2\x80\x9d
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