Business: Fraud Operations Open positions: 1 Role Title: FRAUD OFFICER-GSC’s Global career Band:8 Location (Country/city)- Hyderabad Recruiter Name: Kalim uddin Why Join us: To continuously provide high quality processing service to achieve maximum customer satisfaction within the specified Performance Level Agreements (PLAs). Responsible for relationship building and resolving customer queries / issues, account management in a professional manner (where applicable). Other responsibilities dependent on process assigned to. Receives / makes customer calls in a call centre environment. Takes ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution.. What you will do: Principal Accountabilities: Key activities and decision making areas Impact on the Business/Function Meeting targets for the below KPIs
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