Job Description

Join us in creating the technology that helps the world act together

We are a B2B technology innovation leader pioneering the future where networks meet cloud. At Nokia you will have a positive impact on people\xe2\x80\x99s lives and help build the capabilities needed for a more productive, sustainable, and accessible world.

Be part of a culture built on an inclusive way of working where we are open to your ideas, you are empowered to take risks and are encouraged to be fearless in bringing your authentic self to work.

The team you\'ll be part of

As Nokia\'s growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

An exciting opportunity to work in the ever-changing Telecommunication Industry. As a member of CNS C&CS OD GDC IND OMS Radio, for our C&CS Operation Delivery. You will be a part of a team whose objectives are to deliver in an environment where openness, trust and autonomy are encouraged, each team member selects the tasks to work on and exchanges daily with his/her team mates on the progress and challenges.

What you will learn and contribute to

Are you passionate about solving problems?
As part of our team, you will:

Be involved in daily Shift operations and work towards customer delivery.

Take end-to-end responsibility for troubleshooting and corrective maintenance of Network, ensuring trouble tickets are actively managed until resolution.

Contribute towards meeting project specific KPI, SLA & OLA metrics.

Your skills and experience

You have:

Provide Level-2 Fault Management support in RAN domain (3G/4G/5G)

Fault Localization/Correction/Verification/Resolution remotely.

Coordinate with Internal/External Customer/Ops team, in addressing & resolving Network issues/outages.

Extend support to L1 engineers wherever required for advance troubleshooting.

Implement Configuration changes in RAN/BSS elements (Nokia/Huawei/Ericsson nodes)

Rehoming / Recommissioning / Hardware / software parameter changes.

Responsible in building Knowledge Base (KM/KA docs)

Extend support in Problem management & take Proactive measures.

Perform preventive/planned maintenance activities and ensure outages are minimized and activities are carried out/rolled back within stipulated timeframe.

Adhere to standard procedures & processes (GDC India Fault Management Process and/or Customer processes as applicable)

Required Skillsets/Competences

Good Communication skills (verbal & written)

GSM / WCDMA / LTE / 5G Architecture & hands on experience in FM troubleshooting / remote support

Nokia, Huawei, Ericsson RAN elements.

(BTS/BSC/RNC/WBTS/MRBTS/mcRNC/SRAN/MORAN/NodeB/eNodeB/gNodeB/MME)

OSS - NetAct / U2000 / M5000 / ENM

What we offer

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World\xe2\x80\x99s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
• LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia\xe2\x80\x99s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

Additional Information

Nokia