Job Description

About this opportunity

We are now looking for a Support Engineer that will provide technical service and support to our customers. In this role, you will fix and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks.

What you will do

• Analyze and find suitable solutions for issues reported by customers, through contact with them capture data and information about any specific problem that has been reported to Ericsson.
• Work with assigned tickets, using support tools according to global support processes and procedures.
• Work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson.
• Take on RAN assignments and work both remotely and on site for various projects
• Develop competence in technical domain
• Drive continuous improvements of products and processes
• Emergency Support handling in the longer run L2/L3 troubleshooting on RAN Networks, Cloud RAN experience, exposure of 2G,3G,4G and 5G core network, RAN architecture etc

High level understanding of RAN KPIs for performance monitoring, optimization techniques, features and processes of 2G,3G,4G & 5G technologies

• Strong Knowledge of NR NSA, NR SA and ESS RAN and Core Network Architecture.
• -12 years of Experience in RAN Software Support
• Educational Qualification: B.E/B.Tech/MCA
• Work Locations: Gurgaon, Noida, Kolkata, Pune, Bangalore and Chennai
• Solid grasp of RAN Protocols and Procedures.
• Competence in Analyzing L3, L2 and Physical layer traces and Error.
• Proficient in developing quick understanding of New 5G Features and Functionality.
• Basic Knowledge about 5G core and EPC Functionalities.
• Basic Understanding RAN tuning and Optimization techniques.
• Good Knowledge of Cloud RAN Basics, Native Cloud, ORAN

Why join Ericsson?

At Ericsson, youll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of whats possible. To build never seen before solutions to some of the world's toughest problems. Youll be challenged, but you won't be alone. Youll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here (https://www.ericsson.com/en/careers/hiring-process) to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Be where it begins

Welcome to an inclusive, global company where your opportunity to make an impact is endless. Share your most innovative ideas, bring your unique perspective in a speak up environment. With us, you will no longer be dreaming of what the future holds - you can be the one who makes it possible.

Being a part of our team means having the flexibility to take your career in many different directions, but it also means leveraging the supportive structure of a big organization, with clear personal and professional development opportunities.

We believe that great accomplishments deserve great benefits and transparent rewards. We strive to offer competitive, unbiased, and fair rewards for all our people. We empower you to manage your own time and promote flexible working opportunities, along with family-friendly policies.

to find out more about our benefits.